Customer Service Representative in Top Bpo's. Salary upto 35K.

Recruitify_HR; Cebu City; Sur place; PHP 420 000 - 780 000; Plein temps

Résumé du poste

Recruitify_HR is seeking an experienced customer service professional in Cebu City to provide exceptional support across multiple channels. You will resolve client inquiries, document interactions, and collaborate with teammates to improve service quality.

Staying up-to-date on product knowledge will enable you to offer accurate solutions. The ideal candidate has 5–8 years in customer service, excellent communication skills, and a strong customer-focused mindset, thriving in a fast-paced

Qualifications

• High school diploma or equivalent is required.
• 5–8 years of experience in customer service.
• Strong communication and interpersonal skills are essential.
• Good problem-solving abilities are important.
• Customer-focused mindset with ability to work under pressure.

Responsabilités

• Provide exceptional customer service via various channels.
• Resolve customer issues while maintaining a positive company image.
• Document customer interactions and maintain accurate records of communications.
• Collaborate with team members to enhance the customer service experience.
• Stay updated on product knowledge to effectively assist customers.

Connaissances

Communication

Interpersonal

Problem solving

Customer focus

Under pressure

Formation

High School Diploma

Description du poste

• Provide exceptional customer service support to clients via various communication channels.
• Resolve customer issues and inquiries effectively while maintaining a positive company image.
• Document customer interactions and maintain accurate records of communications.
• Collaborate with team members to enhance the overall customer service experience.
• Stay updated on product knowledge to effectively assist customers with relevant solutions.

Description

• Provide exceptional customer service support to clients via various communication channels.
• Resolve customer issues and inquiries effectively while maintaining a positive company image.
• Document customer interactions and maintain accurate records of communications.
• Collaborate with team members to enhance the overall customer service experience.
• Stay updated on product knowledge to effectively assist customers with relevant solutions.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:5–8 years
• Skills and Competencies:Excellent communication and interpersonal skills
• Skills and Competencies:Strong problem-solving abilities
• Qualities and Traits:Customer-focused mindset with a passion for service
• Qualities and Traits:Ability to work well under pressure in a fast-paced environment
• Responsibilities and Duties:Ability to handle multiple tasks while maintaining attention to detail