Call Center Agent – Open To Fresh Graduates

Neksjob; Ilocos Norte; On-site; PHP 201,000 - 268,000; Full time

Job summary

Neksjob Corporation is seeking motivated Call Center Agents to join our team in Iloilo City. The successful candidate will handle customer inquiries, provide accurate information, resolve concerns, and ensure a positive customer satisfaction through professional phone interactions.

Responsibilities include handling calls, assisting customers, documenting interactions, and meeting performance targets. Fresh graduates are welcome; onsite work is required and schedules may include weekends and

Qualifications

• Proficient communication skills with customers.
• Strong interpersonal and active listening abilities.
• Ability to work in shifts including weekends/holidays if required.
• Willingness to work onsite and be part of a team.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Assist customers with inquiries, requests, and complaints.
• Provide accurate information about products and services.
• Maintain proper documentation of customer interactions.
• Follow company policies, procedures, and quality standards.
• Meet performance targets and maintain customer satisfaction.

Skills

Good communication

Interpersonal skills

Teamwork

Adaptability

Education

High School Diploma

Senior High School

College graduate

Job description

We are looking for motivated and customer-oriented individuals to join our team as Call Center Agents in Iloilo City. The successful candidate will handle customer inquiries, provide accurate information, resolve concerns, and ensure a positive customer satisfaction

Key Responsibilities

• Handle incoming and outgoing customer calls professionally.


• Assist customers with inquiries, requests, and complaints.


• Provide accurate information about products and services.


• Maintain proper documentation of customer interactions.


• Follow company policies, procedures, and quality standards.


• Meet performance targets and maintain customer satisfaction. Qualifications

Qualifications

• High school graduate, Senior High School graduate, or college graduate.


• With or without call center experience; fresh graduates are welcome to apply, depending on account requirements.


• Good communication and interpersonal skills.


• Willing to work on shifting schedules, weekends, and holidays if required.


• Willing to work onsite in Iloilo City.


• Able to work independently and as part of a team.