Customer Service Representative - Iloilo

TASQ Staffing Solutions; Ilocos Norte; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Free HMO

Allowances

Program Incentives

Job summary

TASQ Staffing Solutions is hiring a Customer Service Representative in Iloilo City, Philippines. The role focuses on delivering exceptional service to clients through effective communication, problem solving, and customer profiling.

Responsibilities include handling inquiries by phone, email, and chat; resolving issues with first-call resolution; and maintaining thorough records. On-site work with shifting schedules and a fast-paced environment are expected.

Qualifications

• High School graduate or SHS graduate, with or without BPO experience.
• Must be fluent in spoken and written English.
• Willing to work full-time on-site in Iloilo and on shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma / SHS

Job description

Customer Service Representative - Iloilo

Company : Tasq Staffing Solutions Job Type : Full Time Iloilo City, Philippines

Job Description - Customer Service Representative - Iloilo

Description

We are looking for CSRs to join a fast growing account in Iloilo. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least a High School Graduate / SHS Graduate with or without BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Iloilo
• Amenable to work on shifting schedule
• Can start ASAP

#TASQVol

Benefits

• Free HMO
• Allowances
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.