On-Site Customer Service Pro - Iloilo (HMO + Incentives)

TASQ Staffing Solutions; Ilocos Norte; Vor Ort; PHP 246.000 - 357.000; Vollzeit

Benefits dieser Stelle

Free HMO

Allowances

Program Incentives

Zusammenfassung

TASQ Staffing Solutions is hiring a Customer Service Representative in Iloilo City, Philippines. The role focuses on delivering exceptional service to clients through effective communication, problem solving, and customer profiling.

Responsibilities include handling inquiries by phone, email, and chat; resolving issues with first-call resolution; and maintaining thorough records. On-site work with shifting schedules and a fast-paced environment are expected.

Qualifikationen

• High School graduate or SHS graduate, with or without BPO experience.
• Must be fluent in spoken and written English.
• Willing to work full-time on-site in Iloilo and on shifting schedule.
• Can start ASAP.

Aufgaben

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Kenntnisse

Customer service

Communication

Problem solving

Ausbildung

High School Diploma / SHS

Jobbeschreibung

TASQ Staffing Solutions is hiring a Customer Service Representative in Iloilo City, Philippines. The role focuses on delivering exceptional service to clients through effective communication, problem solving, and customer profiling.

Responsibilities include handling inquiries by phone, email, and chat; resolving issues with first-call resolution; and maintaining thorough records. On-site work with shifting schedules and a fast-paced environment are expected.