Customer Service Representative | Global Search Engine | 20-28K | HMO Day 1

Trinity Workforce Solutions; Philippines; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

HMO for employee and 2 dependents

Quarterly performance bonus

Outstanding career development andfast

Job summary

Trinity Workforce Solutions is seeking a Customer Service Representative to respond to customer queries, provide assistance, and ensure issue resolution from our QC site. The role requires 18+ months in related fields and strong English communication.

We offer HMO for employee and two dependents from day one, a quarterly performance bonus, and clear career development and fast-track opportunities in a supportive team environment.

Qualifications

• At least 18 months of working experience in the related field.
• At-least 1 year complete or graduate of any field.
• Proficient in English and must have very good communication skills.
• Good problem-solving skills.
• Familiarity with Customer Service skills and etiquette.

Responsibilities

• Responding to queries and providing assistance for questions and problems.
• Following up with customers to ensure full resolution of issues.
• Running reports to analyze common complaints and problems.
• Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions.

Skills

Communication skills

English proficiency

Problem solving

Customer service etiquette

Education

Any field education

Job description

Job Openings Customer Service Representative | Global Search Engine | 20-28K | HMO Day 1

About the job Customer Service Representative | Global Search Engine | 20-28K | HMO Day 1

• HMO for Employee and 2 Dependents (Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities & fast track career

Job Description:

Key Responsibilities:

Responding to queries and providing assistance for questions and problems.

Following up with customers to ensure full resolution of issues.

Running reports to analyze common complaints and problems.

Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions.

Key Requirements:

At least 18 months of working experience in the related field is required for this position.

At-least 1 year complete or graduate of any field.

Proficient in English and must have very good communication skills.

Good problem-solving skills.

Familiarity with Customer Service skills and etiquette.

Applicants must be willing to work in QC