CSR | Travel Account | With GDS Experience | Up to ₱35,000 + Sign-on Bonus

EPSILON GROUP SERVICES INC.; Pasig; Sur place; PHP 355 000 - 426 000; Plein temps

Avantages offerts par ce poste

Paid training

Competitive pay

Career growth

Stable full-time

Dynamic work environment

Résumé du poste

EPSILON GROUP SERVICES INC. is seeking a Customer Service Representative for our Travel Account, where you will use Global Distribution Systems (GDS) to assist customers with flight reservations, changes, and inquiries.

You will deliver excellent service and ensure accurate handling of bookings. The role offers a stable full-time position in a dynamic, supportive work environment with paid training, opportunities for growth, and a shifting schedule.

Qualifications

• At least 1 year of BPO experience with GDS.
• Senior High School graduate or higher.
• Proficiency with Global Distribution Systems (GDS).
• Excellent English communication skills.
• Strong customer service and problem-solving abilities.
• Amenable to a shifting schedule.

Responsabilités

• Handle inbound inquiries regarding airline reservations and travel services.
• Assist customers with booking, rebooking, cancellations, and changes.
• Use GDS to process reservations accurately.
• Provide fare, baggage, and travel policy information.
• Document customer interactions in company systems.
• Meet quality, productivity, and customer-satisfaction goals.

Connaissances

GDS experience

Customer service

English communication

Problem solving

Formation

Senior High School graduate

Outils

GDS software

Description du poste

Customer Service Representative (CSR) – Travel Account (GDS)

Do you have experience using Global Distribution Systems (GDS) and a passion for delivering exceptional customer service? Join our growing International Airline Account and help customers with their travel needs while building a rewarding career.

As a Customer Service Representative, you'll assist customers with flight reservations, itinerary changes, ticketing inquiries, travel policies, and other airline-related concerns while providing outstanding customer support.

Key Responsibilities

• Handle inbound customer inquiries regarding airline reservations and travel services.

• Assist customers with booking, rebooking, cancellations, and itinerary changes.

• Utilize Global Distribution Systems (GDS) to process reservations accurately.

• Provide fare, baggage, and travel policy information.

• Document customer interactions accurately in company systems.

• Meet quality, productivity, and customer satisfaction goals.

Qualifications

• At least 1 Year BPO Experience with GDS

• At least Senior High School Graduate

• Proficiency in Global Distribution Systems (GDS)

• Excellent English communication skills

• Strong customer service and problem-solving abilities

• Amenable to a Shifting Schedule

What We Offer

• Earn Up to ₱35,000

• Paid Training

• Competitive Compensation Package

• Career Growth Opportunities

• Stable Full-Time Employment

• Dynamic and Supportive Work Environment

Take your travel industry experience to the next level with a global airline customer support team.