Customer Service Representative for Life Insurance

DXC Technology; Pateros; On-site; PHP 400,000 - 560,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vacation and Sick Leave (15–20 days; 0

Maternity Leave (up to 120 days)

Paternity Leave (up to 30 days)

De-minimis Allowance

Training & Certification

Flexible Working Arrangements

Wellbeing and Work Environment

Recognition and Pay for Performance

Standby/Shift Pay

COVID-19 Support

Retirement Program

Employee Assistance Program

Job summary

DXC Technology in the Philippines is hiring for a Customer Service Associate to handle inbound calls from policyholders and providers, log transactions, and ensure timely responses. The role emphasizes accuracy, research, and delivering efficient service with adherence to SLAs.

South-East Asian markets, DXC's Philippines team promotes collaboration and flexible work arrangements while prioritizing employee wellbeing and professional growth through training and certifications.

Responsibilities

• Handle inbound calls from insurance policy holders and providers
• Manage the data entry of transactions and logging of cases in accordance with SLAs
• Accountable in monitoring and timely resolution of customer inquiries and requests
• Provide accurate, valid, and complete information with the use of the right methods and tools
• Conduct thorough research and investigation of cases to meet client’s expectations
• Deliver high quality, effective, and efficient service

Job description

Paving the way in Digital Transformation

DXC Technology is a Fortune 500 Global IT Services Leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies incloud,applications,security,IT Outsourcing,business process outsourcingandmodern workplace.

DXC Philippines is an award-winningEmployer of Choiceand a recipient of theGlobal Best Employer BrandandLinkedin’s Top 15 Companies in the Philippines.

Job Description:

• Responsible in handling inbound calls from insurance policy holders and providers
• Manages the data entry of transactions and logging of cases in accordance with Service Level Agreements (SLAs)
• Accountable in the monitoring and timely resolution of customer inquiries and requests
• Provides accurate, valid, and complete information with the use of the right methods and tools
• Conducts thorough research and investigation of cases to meet client’s expectations
• Deliveries high quality, effective, and efficient service

Compensation and benefits are the heart of our employment as we venture in offering security and stability to our colleagues.

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 days vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• Flexible Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Covid19 Support
• Retirement Program
• Employee Assistance Program

At DXC Technology, we prioritize in-person collaboration and encourage employees to work from a DXC office when appropriate. We also recognize that flexibility is important and understand that work arrangements may vary depending on the role and business needs. DXC reserves the right to adjust work location arrangements (temporarily or permanently) in response to evolving business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.