Customer Service Representative - Life Insurance

DXC Technology Inc.; Taguig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Growth opportunities

Inclusive culture

Job summary

DXC Technology Inc. in Manila is seeking Customer Service Representatives to support the Life Insurance division. This full-time role focuses on accurate business process transactions, collaboration with senior analysts, and contributing to process improvements.

You will handle data analysis, ensure compliance with standards, and help maintain documentation while meeting performance and quality targets. A bachelor's degree and 2+ years of related experience are preferred, with opportunities for

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• Typically 2+ years of relevant work experience in business processes.
• Proven experience in business process transactions and optimization.
• Continuous learner with industry knowledge and tech awareness.

Responsibilities

• Execute business process transactions with accuracy and adherence to procedures.
• Collaborate with senior analysts and managers.
• Participate in process improvement projects and data analysis.
• Assist in identifying bottlenecks and quality assurance.
• Ensure compliance with established standards and procedures.
• Support in analyzing data trends and reporting with the team.
• Assist in updating and maintaining process documentation.
• Work with the team to meet performance targets and quality standards.

Skills

Business process management

Process optimization

Data analysis

Continuous learner

Education

Bachelor's degree in a relevant field

Job description

Job Description

Job Description Your Next Big Career Move Starts at DXC Technology We’re Hiring: Customer Service Representatives - Life Insurance Industry

Location

DXC Manila IPC McKinley Hill, Taguig City

Employment Type

Full Time

Key Responsibilities

• Execute business process transactions, focusing on accuracy and adherence to procedures.
• Collaborate with senior analysts and managers.
• Participate in process improvement projects and data analysis.
• Assist in identifying process bottlenecks and quality assurance.
• Ensure compliance with established standards and procedures.
• Support senior analysts in analyzing data trends and reporting.
• Assist in updating and maintaining process documentation.
• Work with the team to meet performance targets and quality standards.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 2+ years of relevant work experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

What We Offer

• Competitive compensation and benefits
• Professional growth opportunities
• A collaborative and inclusive workplace

About DXC

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.