Customer Service Representative for Life Insurance

DXC Technology; Manila; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vacation & Sick Leave

Maternity Leave

Paternity Leave

Non-Taxable Allowance

Training & Certification

Flexible Working Arrangements

Work Environment

Recognition & Pay for Performance

Supplemental Pay

Covid19 Support

Retirement Program

Employee Assistance Program

Job summary

DXC Technology is seeking a Customer Service Representative for Life Insurance at hybrid Manila location. You will handle inbound calls from policyholders and providers, perform data entry, and resolve inquiries in line with SLAs. The role offers benefits and a path to growth within a Fortune 500 IT services leader.

Join a culture focused on employee care, flexibility, and career development. Expect opportunities to expand skills in cloud, security, and IT outsourcing while contributing to

Qualifications

• Handle inbound calls from life insurance policy holders and providers.
• Accurate data entry and logging of transactions and cases.
• Resolve customer inquiries within defined SLAs.

Responsibilities

• Handle inbound calls from policyholders and providers.
• Accountable for data entry and case logging per SLAs.
• Monitor and timely resolve customer inquiries and requests.
• Provide accurate information using the right methods and tools.
• Conduct research and investigation of cases to meet client expectations.
• Deliver high quality, effective and efficient service.

Skills

Inbound calls

Data entry

Customer service

Tools

CRM software

Job description

Customer Service Representative for Life Insurance

Hybrid - Manila, National Capital Region, Philippines · Taguig, National Capital Region, Philippines

Sep 16, 2026

Job Description:

Job Description

Paving the way in Digital Transformation

DXC Technology is a Fortune 500 Global IT Services Leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

_ Accelerate your career and reimagine the possibilities with DXC! _

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud,applications,security,IT Outsourcing,business process outsourcingandmodern workplace.

DXC Philippines is an award-winning Employer of Choice and a recipient of the Global Best Employer BrandandLinkedin’s Top 15 Companies in the Philippines.

Job Description:

Responsible in handling inbound calls from insurance policy holders and providers

Manages the data entry of transactions and logging of cases in accordance with Service Level Agreements (SLAs)

Accountable in the monitoring and timely resolution of customer inquiries and requests

Provides accurate, valid, and complete information with the use of the right methods and tools

Conducts thorough research and investigation of cases to meet client’s expectations

Deliveries high quality, effective, and efficient service

Compensation and benefits are the heart of our employment as we venture in offering security and stability to our colleagues.

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 days vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• Flexible Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Covid19 Support
• Retirement Program
• Employee Assistance Program

At DXC Technology, we prioritize in-person collaboration and encourage employees to work from a DXC office when appropriate. We also recognize that flexibility is important and understand that work arrangements may vary depending on the role and business needs. DXC reserves the right to adjust work location arrangements (temporarily or permanently) in response to evolving business requirements.

If you are motivated to deliver excellent result, want to grow your career and make a difference _ come join us! _

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology empowers global enterprises by modernizing IT systems, optimizing data architectures, and ensuring security across diverse cloud environments to enhance performance and customer experience.

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