Customer Service Representatives - Life Insurance

DXC Technology Inc.; Taguig; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Competitive compensation

Professional growth opportunities

Inclusive workplace

Job summary

DXC Technology Inc. in Manila is seeking Customer Service Representatives in the Life Insurance Industry to join our team in a full-time capacity. You will execute business process transactions, collaborate with senior analysts and managers, and contribute to data analysis and process improvements.

The role emphasizes accuracy, adherence to procedures, and a commitment to meeting performance targets within a collaborative and inclusive workplace.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 2+ years of relevant work experience.
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Execute business process transactions with high accuracy and adherence to procedures.
• Collaborate with senior analysts and managers to achieve objectives.
• Participate in process improvement projects and data analysis.
• Assist in identifying process bottlenecks and quality assurance.
• Ensure compliance with established standards and procedures.
• Support senior analysts in analyzing data trends and reporting.
• Assist in updating and maintaining process documentation.
• Work with the team to meet performance targets and quality standards.

Skills

BPM

Data analysis

Process improvement

Education

Bachelor's degree or equivalent

Job description

Job Description: Job Description Your Next Big Career Move Starts at DXC Technology We’re Hiring: Customer Service Representatives - Life Insurance Industry Location: DXC Manila IPC McKinley Hill, Taguig City Employment Type: Full Time At DXC, we build strong connections, embrace innovation, and empower our people to grow. We’re looking for a Customer Service Representatives - Life Insurance Industry who is motivated, skilled, and eager to contribute to meaningful projects.

Key Responsibilities

• Execute business process transactions, focusing on accuracy and adherence to procedures.
• Collaborate with senior analysts and managers.
• Participate in process improvement projects and data analysis.
• Assist in identifying process bottlenecks and quality assurance.
• Ensure compliance with established standards and procedures.
• Support senior analysts in analyzing data trends and reporting.
• Assist in updating and maintaining process documentation.
• Work with the team to meet performance targets and quality standards.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 2+ years of relevant work experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

What We Offer

• Competitive compensation and benefits
• Professional growth opportunities
• A collaborative and inclusive workplace

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.