Customer Service Representative-Food Industry

Pao Brew Cafe; Makati; On-site; PHP 200,880 - 279,000; Full time

Job summary

A local cafe in Metro Manila is seeking a Customer Service Representative (CSR) who will provide excellent customer service by assisting guests with their inquiries, orders, and concerns. The CSR will be responsible for ensuring customer satisfaction, handling complaints, and supporting the daily operations of the café. This role requires a friendly and professional demeanor, as well as the ability to coordinate with kitchen and service staff effectively. Join our team and contribute to a positive customer experience.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Take and process orders accurately.
• Respond to customer inquiries via phone, chat, or in person.
• Handle complaints and provide appropriate resolutions.
• Coordinate with kitchen and service staff to ensure timely order fulfillment.
• Provide product knowledge, promotions, and menu recommendations.
• Maintain cleanliness and organization in the customer service area.
• Assist in monitoring customer feedback and reports.

Job description

Customer Service Representative (CSR)

Industry: Food & Beverage / Restaurant

Job Summary:

The Customer Service Representative (CSR) is responsible for providing excellent customer service by assisting guests with inquiries, orders, and concerns. The CSR ensures customer satisfaction, handles complaints professionally, and supports smooth daily operations of the restaurant or café.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner
• Take and process orders accurately (dine-in, take-out, or delivery)
• Respond to customer inquiries via phone, chat, or in person
• Handle complaints and provide appropriate resolutions
• Coordinate with kitchen and service staff to ensure timely order fulfillment
• Provide product knowledge, promotions, and menu recommendations
• Maintain cleanliness and organization in the customer service area
• Assist in monitoring customer feedback and reports