Customer Service Representative - Food and Delivery Exp

OFFSHORE BUSINESS PROCESSING INC.; Pasig; In loco; PHP 223.000 - 335.000; Tempo pieno

Descrizione del lavoro

OFFSHORE BUSINESS PROCESSING INC. is seeking a customer service representative in Metro Manila to handle calls and emails professionally, process orders accurately, and assist customers with placing orders, tracking shipments, returns, and related issues.

The role requires CSR experience in the food distribution sector, order processing experience, and availability to start ASAP. Flexibility to work at any site and any shift is expected.

Competenze

• With CSR experience in Food Distribution industry.
• With Order processing experience.

Mansioni

• Answer customer calls and respond to emails in a professional manner.
• Process customer orders accurately in the system.
• Assist customers with placing orders, tracking shipments, processing returns or exchanges, and resolving related issues.
• Collect customer feedback, suggestions, and complaints for improvement.
• Liaise with Sales, Warehouse, and Accounts teams to ensure smooth order processing.

Conoscenze

CSR experience

Order processing

Descrizione del lavoro

Responsibilities

• Answer customer calls and respond to emails in a professional manner

• Process customer orders accurately in the system

• Assisting customers with placing orders, tracking shipments, processing returns or exchanges, and resolving any related issues.

• Collecting and documenting customer feedback, suggestions, and complaints to provide insights to the company for improvement.

• Liaise with Sales, Warehouse, and Accounts teams to ensure smooth order processing

Requirements

• With CSR Experience in Food Distribution Industry

• With Order Processing Experience

• Can START ASAP

• Amenable to work in any site and any shift