Financial CX Agent — Flexible Shifts + Bonuses

Fusion CX; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance-based bonuses

HMO with dental coverage

Access to structured training

Quarterly team-building events

Government-mandated benefits

Comprehensive life insurance

Job summary

A leading customer experience firm in Cebu is looking for a dedicated Customer Service Representative – Financial. In this role, you will help customers throughout the loan approval process, providing support through inbound and outbound calls. Ideal candidates will have strong communication skills, a background in customer service or BPO experience, and a willingness to learn. Join us for a career that prioritizes growth and community, with various incentives and benefits starting on day one.

Qualifications

• BPO Experience: At least 6 months in a customer service or BPO environment.
• Preferred Experience: Background in financial services is a plus.

Responsibilities

• Provide outstanding customer service and embody company values.
• Engage confidently with customers on inbound and outbound calls.
• Establish rapport and offer personalized support to assist customer loans.
• Process customer information accurately and maintain confidentiality.
• Manage multiple customer interactions with composure.
• Continuously update knowledge of company services.
• Work effectively as part of a team or independently.

Skills

Strong verbal communication skills

Comfortable with inbound and outbound calls

Minimum typing speed of 35 words per minute

Excellent attendance record

Ability to handle sensitive information responsibly

Organizational skills

Willingness to embrace change

Capable of working as a team player

Thrive in high-pressure environments

Education

At least a Senior High School (SHS) graduate

Job description

A leading customer experience firm in Cebu is looking for a dedicated Customer Service Representative – Financial. In this role, you will help customers throughout the loan approval process, providing support through inbound and outbound calls. Ideal candidates will have strong communication skills, a background in customer service or BPO experience, and a willingness to learn. Join us for a career that prioritizes growth and community, with various incentives and benefits starting on day one.