CSR | CUSTOMER SERVICE REPRESENTATIVE | UP TO 27K | ASAP | DAYSHIFT/NIGHTSHIFT

Private Advertiser; Manila; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

Flexible shift options

Full-time permanent position

Career progression

Team environment

Wellness programs

Training opportunities

Job summary

Nezda Technologies, Inc. is seeking a dedicated Customer Service Representative to join our Manila-based call center team. This full-time role offers competitive compensation and flexible shift options (day or night) to suit your schedule, while delivering professional, courteous customer support.

You will be the voice of the company, helping maintain our reputation for service quality across touchpoints. Key responsibilities include handling inquiries, processing transactions, updating

Qualifications

• Senior High School Graduate or equivalent qualification.
• Proven experience in a customer service or call center environment, or relevant customer-facing role.
• Excellent communication skills, both verbal and written, with the ability to articulate clearly and professionally.
• Strong listening and empathy skills with the ability to remain calm and patient when handling difficult or upset customers.
• Proficiency in using computer systems, CRM software and other relevant call center tools.
• Ability to multitask effectively whilst maintaining attention to detail and accuracy.
• Problem-solving mindset with the capacity to think on your feet and provide practical solutions.
• Reliability and commitment to punctuality, particularly important for shift-based work.
• Flexibility to work either day shift or night shift as required by business needs.
• Preferred: Experience in a similar industry or with comparable customer service platforms is advantageous.

Responsibilities

• Answering incoming customer calls and addressing inquiries, complaints and requests in a professional and empathetic manner
• Providing accurate information about products and services to customers and assisting them in resolving their concerns
• Processing customer transactions, orders and account updates efficiently and accurately
• Maintaining detailed records of customer interactions and following up on unresolved issues to ensure timely resolution
• Identifying opportunities to enhance customer satisfaction and recommending improvements to service delivery
• Adhering to company policies, procedures and quality standards whilst handling customer communications
• Collaborating with team members and other departments to resolve complex customer issues
• Meeting or exceeding performance targets including call handling time, customer satisfaction ratings and first-call resolution rates

Skills

Customer service

Communication skills

Empathy

Multitasking

Attention to detail

Problem-solving

Punctuality

Shift flexibility

Team collaboration

Education

Senior High School Graduate or equivalent

Tools

CRM software

Job description

About the role
We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic call centre team in Manila City, Metro Manila. This is a full-time position offering competitive compensation of up to 27,000 PHP with flexible shift options (day shift or night shift) to suit your preferences. As a Customer Service Representative, you will be the voice of Nezda Technologies, Inc., providing professional, courteous and efficient support to our valued customers. This role is critical to maintaining our reputation for excellent service and ensuring customer satisfaction at every touchpoint.

Key responsibilities

• Answering incoming customer calls and addressing inquiries, complaints and requests in a professional and empathetic manner

• Providing accurate information about products and services to customers and assisting them in resolving their concerns

• Processing customer transactions, orders and account updates efficiently and accurately

• Maintaining detailed records of customer interactions and following up on unresolved issues to ensure timely resolution

• Identifying opportunities to enhance customer satisfaction and recommending improvements to service delivery

• Adhering to company policies, procedures and quality standards whilst handling customer communications

• Collaborating with team members and other departments to resolve complex customer issues

• Meeting or exceeding performance targets including call handling time, customer satisfaction ratings and first-call resolution rates

What we're looking for

• Senior High School Graduate or equivalent qualification

• Proven experience in a customer service or call center environment, or relevant customer-facing role

• Excellent communication skills, both verbal and written, with the ability to articulate clearly and professionally

• Strong listening and empathy skills with the ability to remain calm and patient when handling difficult or upset customers

• Proficiency in using computer systems, CRM software and other relevant call center tools

• Ability to multitask effectively whilst maintaining attention to detail and accuracy

• Problem-solving mindset with the capacity to think on your feet and provide practical solutions

• Reliability and commitment to punctuality, particularly important for shift-based work

• Flexibility to work either day shift or night shift as required by business needs

• Preferred: Experience in a similar industry or with comparable customer service platforms is advantageous

What we offer

• Competitive salary of up to 27,000 PHP monthly

• Flexible shift options allowing you to choose between day shift and night shift arrangements

• Full-time permanent position with job security and stability

• Opportunity for career progression and professional development within our growing organization

• Supportive team environment where your contributions are valued and recognized

• Employee wellness initiatives and support programs to promote your health and wellbeing

• Training and development opportunities to enhance your skills and knowledge

• Collaborative workplace culture that encourages teamwork and open communication