Customer Service Representative / CSR Sales / Appointment Setting | Onsite

IBEX Global Solutions (Philippines) Inc.; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. in Mandaluyong is seeking a Customer Service Representative to be the first point of contact for customers, delivering an outstanding experience while converting calls into scheduled service appointments.

You will manage customer interactions, coordinate scheduling, maintain accurate records, and support revenue growth through excellent service and follow-up. Experience in inside sales and being onsite are preferred; HVAC knowledge is a plus.

Qualifications

• At least 2 years BPO experience.
• Experience with appointment setting/scheduling.
• Inside sales experience.
• Willing to work onsite.
• Knowledge of HVAC industry is a nice-to-have.

Responsibilities

• Manage customer interactions.
• Coordinate scheduling.
• Maintain accurate records.
• Support revenue growth through excellent customer service and follow-up.
• Engage in inside sales activities.

Skills

BPO experience

Appointment scheduling

Inside sales

Onsite work

HVAC knowledge

Job description

About the role

As a Customer Service Representative, you will serve as the first point of contact for our customers. Your primary responsibility is to deliver an outstanding customer experience while converting incoming calls into scheduled service appointments.

Key responsibilities

• Manage customer interactions




• Coordinate scheduling




• Maintain accurate records




• Support revenue growth through excellent customer service and follow-up




• Doing inside sales

Qualifications

• At least 2 years BPO Experience




• Experience with Appointment Setting/Scheduling




• Inside Sales experience




• Willing to work onsite




• Knowledge of HVAC industry (nice to have)