Customer Service Representative (CSR) - Fresh Graduates

E-Solutions IT Services; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Job summary

A leading IT services provider in Quezon City is looking for fresh graduates to join them as Customer Service Representatives (CSR). This full-time, onsite position focuses on non-voice customer support, assisting customers with inquiries and ensuring satisfaction through various channels. Ideal candidates must have strong communication skills and a customer-centric mindset.

Qualifications

• Must be a college graduate.
• Excellent communication skills required.
• Customer service experience is a plus.

Responsibilities

• Provide timely solutions to customer inquiries.
• Assist with account-related questions and troubleshooting.
• Document customer interactions accurately.

Skills

Excellent written communication skills

Strong problem-solving skills

Detail-oriented

Customer-first mindset

Ability to work in a fast-paced environment

Organizational skills

Education

At least a college graduate in any field

Job description

Overview

Customer Service Representative (CSR) - Fresh Graduates

E-Solutions IT Services

On-site – Quezon City • Full-time

Best suited for fresh graduates seeking a non-voice, customer-focused role.

Job Description

• We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (CSR). This is a non-voice, onsite position located in Quezon City. As a CSR, you will be responsible for providing excellent support and assistance to customers, resolving inquiries, and ensuring satisfaction through various communication channels.

Responsibilities

• Respond to customer inquiries and provide timely solutions to issues via non-voice channels (email, chat, etc.).
• Assist customers with account-related questions, product inquiries, and troubleshooting.
• Maintain a high level of professionalism and courtesy in every interaction.
• Document and track customer interactions in the system accurately.
• Collaborate with internal teams to resolve customer concerns and ensure a smooth experience.
• Uphold the company’s service standards while ensuring customer satisfaction.
• Work efficiently within a shifting schedule to provide support during peak hours.

Qualifications

• At least a college graduate in any field (Finance, Accounting, Marketing, Entrepreneurship, or related fields).
• Excellent written communication skills, with the ability to respond professionally and clearly.
• Strong problem-solving and organizational skills.
• Ability to work in a fast-paced, dynamic environment.
• Must be flexible and adaptable to shifting schedules.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• A customer-first mindset and a passion for providing exceptional service.
• Prior experience in customer service or related fields is a plus, but fresh graduates are welcome to apply.

Additional Information

• This is a full-time, onsite role located in Quezon City.
• The position involves a shifting schedule to accommodate different time zones and customer needs.

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

Tips

Some of our features may not work properly on your device.