Customer Service Representative

La Comfianza Manpower Services Inc.; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A local manpower service firm in Quezon City is looking for a Customer Service Representative to handle client communications and order coordination. Ideal candidates will have over a year of customer service experience, excellent communication skills, and the ability to manage multiple tasks accurately. The position requires on-site work with a focus on maintaining clear logs of customer interactions.

Qualifications

• 1+ year of experience in customer service or online chat handling.
• Excellent verbal and written communication skills.
• Familiarity with Facebook and mobile messaging tools.
• Strong coordination skills with internal teams.
• Highly organized and accurate in recording conversations and follow-ups.
• Can work under shifting schedules and occasional weekend shifts.
• Willing to take on urgent tasks when assigned.

Responsibilities

• Respond to inquiries via Facebook Group Chats, SMS, and Mobile Calls.
• Maintain a positive tone in all communications.
• Coordinate with the E-Commerce team for order readiness and stock confirmation.
• Log all client interactions in Google Sheets.
• Endorse unresolved concerns to the next CSR shift.

Skills

Verbal communication

Written communication

Coordination skills

Organizational skills

Problem-solving

Tools

Google Sheets

Facebook Business Page Manager

Call/SMS Apps

Job description

Overview

On-site - Quezon City | 1-3 Yrs Exp | High/Senior High School | Full-time

Job Description

Customer Service Representative (CSR) responsibilities focused on client communication, order endorsement and branch coordination, and collaboration with the E-Commerce team. This role excludes content creation and product posting, which are handled by the E-Commerce Associate.

Responsibilities

• Respond to inquiries via Facebook Group Chats, SMS and Mobile Calls. Answer questions about products, order status, delivery timeframes, and pickup.
• Maintain a positive and respectful tone in all messages and calls. Schedule simple announcements or updates in group chats if needed.
• Receive client order information from the E-Commerce Associate. Coordinate with the assigned branch manager to check order readiness, stock confirmation, and delivery or pickup preparation. Request timely updates so the CSR can accurately inform the customer. Endorse all pending or unresolved concerns to the next CSR shift. Log all client interactions in Google Sheets or other tracking systems. Maintain a clear and accurate record of each customer’s concern and its resolution. Update communication logs without altering order platform details (handled by the E-Commerce team).
• Not Part of CSR Scope: Posting products on Facebook or other platforms; creating content, videos, or sale campaigns. These are handled only by the E-Commerce Associate. The CSR must not engage in these tasks unless instructed by a superior for urgent assistance.
• Additional Responsibilities: Unexpected tasks may be assigned by the Operations Manager and must be assessed and completed as needed. Coordinate with the E-Commerce team to ensure smooth workflow without overlapping responsibilities.
• Tools Used: Facebook Group Chats; Call/SMS Apps; Google Sheets (for client logs and tracking); Facebook Page Manager (only if directed for group post updates).

Qualifications

• 1+ year of experience in customer service or online chat handling
• Excellent verbal and written communication skills
• Familiarity with Facebook and mobile messaging tools
• Strong coordination skills with internal teams
• Highly organized and accurate in recording conversations and follow-ups
• Can work under shifting schedules and occasional weekend shifts
• Willing to take on urgent tasks when assigned, but respects role boundaries

Keywords: Customer Service Scheduling, Strong Work Ethic, Account Management, Digital Marketing, Interpersonal Skills, Organizational Skills, Problem Solving, People Skills, English Language

Working Location

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