Customer Service Representative - CSR - Davao - 19K

AddForce Human Resources Solution Inc.; Davao del Sur; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness (HMO)

Job summary

A human resources solutions company is seeking motivated individuals for customer service roles in Davao del Sur, Philippines. No prior BPO experience is required, and candidates must be willing to work onsite, including holidays and night shifts. Responsibilities include responding to customer inquiries via various channels, providing product information, resolving issues, documenting interactions, and processing orders. This position offers performance bonuses and government-mandated benefits.

Qualifications

• No BPO experience required.
• Willing to work even Holidays.
• Ability to work night shifts.
• Night shift.
• Performance Bonus.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer issues and complaints effectively.
• Document customer interactions in CRM systems.
• Process orders, returns, and refunds as needed.
• Follow up with customers to ensure satisfaction.

Skills

No BPO experience required

Night shift

Work onsite

Willing to work holidays

Job description

AddForce Human Resources Solution Inc.

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

HMO

Qualifications

• No BPO experience required
• Work onsite
• Willing to work even Holidays
• Night shift
• Performance Bonus

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information about products, services, pricing, and company policies.
• Resolve customer issues and complaints, escalating complex cases to the appropriate departments when necessary.
• Document customer interactions in CRM systems, ensuring notes are clear, complete, and accurate.
• Process orders, returns, refunds, and account updates as needed.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.

Working Location