Customer Service Representative (CSR) – Davao

Gratitude Philippines; Davao City; In loco; PHP 284.000 - 341.000; Tempo pieno

Vantaggi offerti da questo lavoro

Joining bonus

Descrizione del lavoro

Teleperformance Davao is seeking customer-focused individuals to join as Customer Service Representatives in Davao City. Successful candidates will handle inquiries, provide accurate information, and resolve concerns while delivering excellent service.

The role requires mandatory onsite work, shifting schedules, and a minimum of 6 months of customer contact experience. A High School or Senior High School diploma is required.

Competenze

• High School or Senior High School graduate.
• Minimum 6 months of customer contact experience.
• Good verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Willing to work 100% onsite in Davao City.
• Willing to work on shifting schedules.
• Willing to participate in the complete recruitment and assessment process.

Mansioni

• Handle customer inquiries through assigned communication channels.
• Provide accurate information and assistance regarding products and services.
• Resolve customer concerns, complaints, and service-related issues professionally.
• Maintain a positive customer experience through effective communication.
• Document customer interactions and update relevant records.
• Follow company policies, procedures, and quality standards.
• Meet customer satisfaction and operational performance targets.

Conoscenze

Verbal communication

Written communication

Customer service

Problem solving

Formazione

High School / Senior High School

Descrizione del lavoro

Job Description: Customer Service Representative (CSR) – Davao

Location: Davao City, Philippines
Company: Teleperformance Davao
Work Setup: 100% Onsite
Salary Package: Up to PHP 28,000 per month
Experience: Minimum 6 months of Customer Contact Experience (CCE)
Education: At least High School or Senior High School Graduate
Shift: Shifting Schedule

Job Overview

We are looking for motivated and customer-oriented individuals to join Teleperformance Davao as Customer Service Representatives. The successful candidates will handle customer inquiries, provide accurate information, resolve concerns, and deliver excellent customer service.

Key Responsibilities

• Handle customer inquiries through assigned communication channels.
• Provide accurate information and assistance regarding products and services.
• Resolve customer concerns, complaints, and service-related issues professionally.
• Maintain a positive customer experience through effective communication.
• Document customer interactions and update relevant records.
• Follow company policies, procedures, and quality standards.
• Meet customer satisfaction and operational performance targets.

Qualifications

• At least High School or Senior High School Graduate.
• Minimum of 6 months of Customer Contact Experience (CCE).
• Good verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Willing to work 100% onsite in Davao City.
• Willing to work on shifting schedules.
• Willing to work with Teleperformance Davao.
• Willing to participate in the complete recruitment and assessment process.

Salary & Benefits

• Salary package of up to PHP 28,000 per month.
• PHP 1,000 joining bonus upon hiring, subject to the required referral/tagging and consent conditions.

Ideal Candidate Profile

Candidates should be customer-focused, adaptable, professional, and comfortable working in a fast-paced BPO environment with shifting schedules.