Customer Service Representative (CSR - Onsite) for Travel Campaign - Davao, Philippines

Transcom; Davao City; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Day 1 HMO

Meal & Transportation Allowance

Rice Subsidy

Clothing Allowance

24/7 Teleconsult

Free Psychologist Consultation

In-house & Online Pharmacy

Scholarship Program

Retirement Fund

Loyalty Incentives

Accidental & Life Insurance

Job summary

A leading customer service provider in Davao City is looking for a Customer Service Representative (CSR) for a travel campaign. You will be responsible for fielding customer inquiries, addressing their concerns, and providing excellent service via phone and email. Successful candidates should have strong interpersonal skills, a positive attitude, and GDS experience. The role offers comprehensive benefits from Day 1, including health insurance, allowances, and a scholarship program.

Qualifications

• Must possess a positive attitude.
• Very good interpersonal skills, both written and oral.
• Ability to thrive in a dynamic environment.

Responsibilities

• Provide customer service via phone, fax, and email for clients.
• Accurately input data into clients’ programs.
• Propose improvements to processes.

Skills

Positive attitude

Interpersonal skills (written and oral)

GDS experience

Ownership for quality

Results focused

High personal energy

Adaptability

Job description

Customer Service Representative (CSR - Onsite) for Travel Campaign - Davao, Philippines

Location: Philippines, Davao

Job category: Customer Service Representative (CSR)

Language: English

Be a Customer Service Representative (CSR) focusing on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

Benefits

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance

Responsibilities

• Provide a full range of customer service to assigned Employer’s Clients via phone, fax, mail/email, including handling incoming and outgoing calls (including sales calls).
• Input data into Clients’ programs and perform back office tasks accurately and promptly.
• Perform additional responsibilities as business needs change and expand.

People

• Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSRs.
• Help keep motivation high by supporting colleagues.
• Take full responsibility and required action for assigned tasks.

Performance

• Understand, meet, and exceed targets set by TL for different clients/projects.
• Propose motivational activities and ideas for continuous improvement.
• Meet or exceed all attendance minimums.
• Adhere to all scheduled breaks and lunches (e.g. meet established schedule adherence/compliance minimums).
• Zero justified complaints.
• Complete self-training through the Internet.

Quality

• Understand quality expectations for different clients and projects.
• Improve quality of work daily by learning and implementing new skills with help from Team Leaders, TQM, and other CSRs.

Process Integrity

• Be actively involved in problem‑solving and propose improvements to processes.
• Implement and respect TranscomWW standard practices.

Requirements

• Positive attitude.
• Very good interpersonal skills (written and oral).
• Ownership for quality, competence, and commitment.
• Thrives on autonomy within the franchise framework and is results focused.
• Highly motivated and prepared to work hard.
• High personal energy and enjoys a lively environment.
• Highly flexible and welcomes change/improvement.
• Must have GDS experience.