Onsite CSR, Davao City – Fast-Paced Customer Support

Gratitude Philippines; Davao City; On-site; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Joining bonus

Job summary

Teleperformance Davao is seeking customer-focused individuals to join as Customer Service Representatives in Davao City. Successful candidates will handle inquiries, provide accurate information, and resolve concerns while delivering excellent service.

The role requires mandatory onsite work, shifting schedules, and a minimum of 6 months of customer contact experience. A High School or Senior High School diploma is required.

Qualifications

• High School or Senior High School graduate.
• Minimum 6 months of customer contact experience.
• Good verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Willing to work 100% onsite in Davao City.
• Willing to work on shifting schedules.
• Willing to participate in the complete recruitment and assessment process.

Responsibilities

• Handle customer inquiries through assigned communication channels.
• Provide accurate information and assistance regarding products and services.
• Resolve customer concerns, complaints, and service-related issues professionally.
• Maintain a positive customer experience through effective communication.
• Document customer interactions and update relevant records.
• Follow company policies, procedures, and quality standards.
• Meet customer satisfaction and operational performance targets.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Education

High School / Senior High School

Job description

Teleperformance Davao is seeking customer-focused individuals to join as Customer Service Representatives in Davao City. Successful candidates will handle inquiries, provide accurate information, and resolve concerns while delivering excellent service.

The role requires mandatory onsite work, shifting schedules, and a minimum of 6 months of customer contact experience. A High School or Senior High School diploma is required.