Customer Service Representative (CSR)

Gratitude Philippines; Pampanga; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation and growth

Collaborative learning environment

Meaningful product impact

Job summary

Gratitude Philippines is seeking a skilled Customer Service Representative (CSR) to join our team in Pampanga. You will collaborate with product, design, and business teams to deliver reliable, scalable solutions while maintaining high-quality standards.

The role emphasizes ownership, attention to detail, and clear communication, with opportunities for growth and development. The ideal candidate will have a bachelor's degree or equivalent experience, strong problem-solving abilities, and

Qualifications

• Bachelor's degree or equivalent practical experience is required.
• Relevant professional experience in a similar CSR role is required.
• Strong problem-solving skills and ability to work independently and with a team are essential.
• Good written and verbal communication skills are essential.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem-solving

Written & verbal communication

Independent & team work

Time management

Ownership

Collaboration

Education

Bachelor's degree in a relevant field or equivalent practical experience

Job description

About the Role

We are looking for a skilled and motivated Customer Service Representative (CSR) to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Skills

• Strong foundation in role-relevant tools, platforms, and best practices.
• Ability to plan, execute, measure, and improve work with attention to detail.
• Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

• Experience with modern workflows, reporting, automation, and production-grade delivery.
• Familiarity with agile practices, documentation, and cross-functional collaboration.
• Ability to mentor teammates and contribute to process improvements.

Benefits

• Competitive compensation and growth opportunities.
• Collaborative work culture with learning and development support.
• Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.

Preferred Background: Utilities, Telecom, Insurance, Banking & Financial Services

Must be willing to work in the assigned shift and location.
Education: Must be completed 2 yrs in college or finished associate degree course

Must have the following mandatory documents on hand: TOR, Diploma, and Certificate(s) of Employment (COE).