Customer Service Representative (Collections)

ShareSource Australia; Makati; Hybrid; PHP 300,000 - 550,000; Full time

Job summary

ShareSource Australia is seeking a hands-on Collections Officer to manage a high-volume portfolio and drive timely payments from Australian-based clients. The role focuses on active collections with opportunities to grow into broader Accounts Receivable functions.

The position requires strong English communication, 3+ years of collections/AR experience, and comfort with a hybrid work arrangement in Makati or Davao offices, aligned to an Australian schedule.

Qualifications

• Minimum 3 years of proven experience in Collections or AR.
• Experience supporting Australian clients is highly preferred.
• Strong English communication and professional phone manner.

Responsibilities

• Manage a high-volume portfolio of 400-500 customers with 40-50 daily calls.
• Prioritize active collections (80-90%) and support AR tasks as needed.
• Engage Australian clients, address payment concerns, and negotiate arrangements.
• Document interactions and outcomes in the ERP system.
• Support cash receipts processing and reconciliations.

Skills

Collections

Accounts Receivable

Credit Control

English communication

Job description

About Sharesource:

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses. https://www.sharesource.com.au/

What are we looking for?

The project is a leading Australian fire safety provider protecting lives and assets across healthcare, data centres, education, and commercial spaces. Now we're looking for a high-performing Collections Officer to manage high-volume account collections and build strong client relationships across an assigned portfolio of 400-500 customers. If you're detail-driven, proactive, and thrive in a dynamic role focused heavily on active collections with room to expand into broader Accounts Receivable functions, this is your chance to grow with a company that makes a real impact every day.

What are you expected to do?

• Drive collections: Manage a high-volume portfolio of 400-500 customers, handling approximately 40-50 inbound and outbound calls daily to follow up on overdue accounts and secure timely payments.

• Prioritise active collections: Dedicate approximately 80-90% of the role to proactive collections, with the remaining time supporting general Accounts Receivable activities and reconciliation.

• Engage Australian clients: Build professional and respectful relationships with Australian customers while confidently addressing payment concerns, resolving queries, and negotiating payment arrangements.

• Follow through on commitments: Monitor promised payments, conduct timely follow-ups, and escalke overdue or complex accounts when required.

• Maintain accurate records: Document customer interactions, payment commitments, account updates, and collection outcomes accurately in the ERP system.

• Support AR activities: Process cash receipts and assist with reconciliations and other Accounts Receivable tasks as required, with opportunities to expand responsibilities over time.

• You are available to work on-site for 3 days (Tuesday, Wednesday, & Thursday) in our Makati or Davao office, and 2 days work from home (Monday & Friday) following an 8:00 AM-5:00 PM Australian schedule (6:00 AM-3:00 PM PH time).

You'll be a great fit if:

• You bring at least 3 years of proven experience in Collections, Accounts Receivable, Credit Control, or a similar role, with hands on experience managing collection accounts. Experience supporting Australian (AU) clients is highly preferred, and you are ready to hit the ground running in a plug-and-play capacity.

• You have strong, clear English communication skills and can confidently engage with Australian customers over the phone in a professional and customer-focused manner.

• You are comfortable handling high-volume collection calls and managing a large