Customer Service Representative (Call Center Quezon City)

Caldwell Communications; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training

Career growth opportunities

Performance incentives and bonuses

Job summary

Caldwell Communications in Quezon City is seeking a Customer Service Representative to handle inquiries via phone, chat, or email onsite. The role offers training and growth opportunities with a clear path in customer support. No prior BPO experience is required; fresh graduates are welcome.

You will earn up to ₱26,000 monthly, with paid training and performance incentives to boost earnings. Shifting schedules and onsite work are part of the job, supporting a dynamic and responsive customer

Qualifications

• High School or Senior High graduate.
• College level or graduates are welcome.
• No BPO experience required.
• Fresh graduates welcome.
• Good English communication skills.
• Basic computer skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries through phone, chat, or email.
• Provide accurate information and appropriate solutions.
• Resolve customer concerns professionally.
• Document customer interactions.
• Escalate complex concerns when necessary.
• Meet quality and customer satisfaction targets.

Skills

Customer service

Phone support

Written communication

Education

High School diploma

College level

Tools

MS Office

Job description

Onsite | Up to ₱26,000/month | Full-time | No BPO Experience Required

Quick Job Overview

Position: Customer Service Representative (CSR)

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience: No BPO or call center experience required

Job Description

We are hiring Customer Service Representatives in Quezon City for various accounts, including Healthcare, Financial, Travel, Retail, Insurance, Technical Support, Sales, Hotel Reservation, Telecommunications (Telco), and other Customer Support Accounts. Assist customers with inquiries and concerns while providing accurate, professional, and efficient support.

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training
• Career growth opportunities

Qualifications

• High School or Senior High School graduate
• College level or graduates are welcome
• No BPO experience required
• Fresh graduates and first-time BPO applicants welcome
• Good English communication skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries through phone, chat, or email
• Provide accurate information and appropriate solutions
• Resolve customer concerns professionally
• Document customer interactions
• Escalate complex concerns when necessary
• Meet quality and customer satisfaction targets

Training & Work Setup

• Onsite: West Avenue, Quezon City
• Shifting schedule, including weekends and holidays
• Paid training provided

Why Apply

Start your BPO career with no prior BPO experience required. Gain valuable experience across different industries and accounts while receiving paid training and opportunities for career growth.