Customer Service Representative - Billing Account | up to 31k! START ASAP

Lancesoft Philippines; Cebu City; On-site; PHP 268,000 - 357,000; Full time

Job summary

A customer service company in Cebu City is seeking passionate Customer Service Representatives to assist clients with billing inquiries and payment concerns. Responsibilities include handling inquiries, resolving disputes, and documenting interactions. Ideal candidates should be experienced in customer service and deliver a positive customer experience.

Qualifications

• Passionate about customer service.
• Experienced in handling customer inquiries.
• Able to resolve disputes and discrepancies.

Responsibilities

• Handle customer inquiries related to billing statements.
• Provide accurate information and resolve disputes.
• Document all interactions and resolutions.
• Maintain professionalism and empathy in every interaction.
• Document all customer interactions and resolutions accurately in the system.
• Collaborate with internal teams to ensure customer issues are addressed promptly.
• Meet individual and team performance targets (AHT, CSAT, quality, etc.).

Skills

Customer service

Billing inquiries

Communication

Problem solving

Job description

Job Overview:

We’re looking for passionate and experienced Customer Service Representatives who can provide excellent support to our clients in the Billing Account. You’ll be responsible for assisting customers with billing inquiries, account issues, and payment concerns while ensuring a positive customer experience.

Roles and Responsibilities:

• Handle customer inquiries related to billing statements, payments, and account adjustments.
• Provide accurate information and resolve billing disputes or discrepancies.
• Process account updates, payment arrangements, and refunds as needed.
• Maintain professionalism and empathy in every interaction.
• Document all customer interactions and resolutions accurately in the system.
• Collaborate with internal teams to ensure customer issues are addressed promptly.
• Meet individual and team performance targets (AHT, CSAT, quality, etc.).