Customer Service Representative | Start ASAP! 32k Package

Lancesoft Philippines; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service provider in Cebu City is looking for individuals with at least 2 years of International BPO experience for handling customer service calls. Successful candidates must be college graduates or undergraduates and have billing experience, strong communication skills, and the ability to work onsite during graveyard shifts. This role requires maintaining a positive attitude and adhering to performance metrics.

Qualifications

• Minimum 2 years of International BPO experience required.
• Experience in Billing is essential.
• Willingness to work onsite and on graveyard shift.

Responsibilities

• Handle inbound and outbound customer service calls.
• Address and resolve customer concerns in a timely manner.
• Provide accurate information on products and services.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Multitasking ability

Education

College Graduate or College Level (Undergrad)

Job description

Responsibilities

• Handle inbound and outbound customer service calls
• Address and resolve customer concerns in a timely and professional manner
• Provide accurate information on products, services, and account inquiries
• Document all customer interactions clearly and thoroughly
• Adhere to performance metrics such as quality, response time, and customer satisfaction
• Maintain a positive, empathetic, and professional attitude toward customers at all times

Qualifications

• Minimum 2 years of International BPO experience
• Must be a College Graduate or College Level (Undergrad)
• Must have experience in Billing
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, customer-focused environment
• Willingness to work onsite and on graveyard shift
• Strong attention to detail and the ability to multitask