Customer Service Representative | BGC | Virtual Interviews only

Gratitude Inc; Taguig; On-site; PHP 357,000 - 469,000; Full time

Job summary

A customer service firm in Bonifacio Global City is hiring for a Full-Time position that requires 2-4 years of experience in Telecom, Insurance, Banking, or Financial Services. The role involves handling customer inquiries and resolving issues efficiently during night shifts. Candidates must have completed at least 2 years of college and provide necessary documentation such as transcripts and employment history.

Qualifications

• Completed at least 2 years of college with no back subjects.
• READY Transcript of Records (TOR) or Diploma required.
• Must provide SSS employment history.
• Proven experience (2-4 years) in customer service within Telecom, Insurance, Banking, or Financial Services.
• Ability to work effectively during night shifts.

Responsibilities

• Handle inbound and outbound customer inquiries with professionalism and efficiency.
• Resolve customer issues related to telecom, insurance, banking, or financial services products.
• Provide accurate information about company products and services.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to elevate and resolve complex customer concerns.
• Ensure compliance with company policies and industry regulations.

Skills

Strong communication skills

Interpersonal skills

Proficient in customer service software

Education

At least 2 years of college completed

TOR or Diploma

Tools

CRM software

Documentation tools

Job description

Position Type: Full-Time

Experience Required: 2-4 years in Telecom, Insurance, Banking, or Financial Services

Location: Bonifacio Global City (BGC)

Shift: Night Shift

Interview: Virtual only

Key Responsibilities

• Handle inbound and outbound customer inquiries with professionalism and efficiency
• Resolve customer issues related to telecom, insurance, banking, or financial services products
• Provide accurate information about company products and services
• Maintain detailed records of customer interactions and transactions
• Collaborate with internal teams to elevate and resolve complex customer concerns
• Ensure compliance with company policies and industry regulations

Qualifications

• Completed at least 2 years of college with no back subjects
• READY Transcript of Records (TOR) or Diploma required
• Must provide SSS employment history
• Proven experience (2-4 years) in customer service within Telecom, Insurance, Banking, or Financial Services
• Strong communication and interpersonal skills
• Ability to work effectively during night shifts
• Proficient in using customer service software and tools