Customer Service Representative - BGC Taguig

Tasq Work; Taguig; On-site; PHP 223,000 - 312,000; Full time

Job summary

Tasq Work in Taguig City is seeking customer service representatives to join a fast-growing Online Video Sharing account. You will deliver exceptional service to clients through effective communication, problem-solving, and customer profiling.

Key responsibilities include protecting customers and reducing fraud, reviewing accounts for fraud, identifying fraudulent patterns, handling calls about potential fraud, and using tools to determine fraud while solving problems and identifying root causes.

Qualifications

• Completed at least 2 years in college; no back subjects.
• At least 6 months of BPO experience.
• Excellent communication skills.
• Willing to work onsite in Vertis North/Taguig.
• Willing to work on shifting schedule.

Responsibilities

• Protect customers and reduce fraud while maintaining a positive experience.
• Review accounts, transactions, and patterns to detect and prevent fraud.
• Identify trends that separate legitimate vs. fraudulent activity.
• Handle calls regarding potential fraud and confirm activity with customers.
• Use internal and external tools to determine if activity is fraudulent.
• Solve problems, find root causes, and recommend solutions.

Skills

Communication skills

Education

Some college

Job description

We are looking for CSRs to join a fast growing Online Video Sharing account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Protect customers and reduce fraud while maintaining a positive experience.
• Review accounts, transactions, and patterns to detect and prevent fraud.
• Identify trends that separate legitimate vs. fraudulent activity.
• Handle calls regarding potential fraud and confirm activity with customers.
• Use internal and external tools to determine if activity is fraudulent.
• Solve problems, find root causes, and recommend solutions.

Requirements

• Completed at least 2 years in College with no back subjects
• Must have at least 6 months of BPO Experience
• Must have excellent communication skills
• Must be willing to work onsite in Vertis North/Taguig
• Willing to work on shifting schedule