Customer Service Representative – Australian Home Appliance Account | Voice

GAINSTRONG TALENT SOLUTIONS CORP.; Philippines; On-site; PHP 290,000 - 424,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is hiring for a voice-based customer service role supporting the Australian Home Appliance Account. You will handle inquiries, provide product information, process orders, and assist with warranties and service requests.

The position requires 6 months to 3 years of BPO experience, excellent English, and a customer-focused, detail-oriented approach. Shifting schedules including weekends/holidays are required.

Qualifications

• High School or Senior High School graduate or higher.
• 6 months to 3 years of BPO/Contact Center experience.
• Excellent English communication skills.
• Customer-focused and problem-solving minded.
• Willing to work shifting schedules including weekends and holidays.
• Basic computer proficiency.

Responsibilities

• Handle customer inquiries regarding home appliances and related services.
• Assist with product information, orders, warranties, repairs, and service requests.
• Troubleshoot basic product concerns and provide solutions.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions accurately.
• Escalate complex technical concerns when necessary.
• Maintain excellent customer satisfaction and meet performance targets.

Skills

Customer service

Problem-solving

Attention to detail

English proficiency

Time management

Education

High School Diploma

Tools

Basic computer skills

Job description

About the role

This is a voice-based customer service role for the Australian Home Appliance Account.

Key responsibilities

• Handle customer inquiries regarding home appliances and related services
• Assist with product information, orders, warranties, repairs, and service requests
• Troubleshoot basic product concerns and provide appropriate solutions
• Resolve customer concerns professionally and efficiently
• Document customer interactions accurately
• Escalate complex technical concerns when necessary
• Maintain excellent customer satisfaction and meet performance targets

About you

• High School / Senior High School Graduate and above
• 6 months to 3 years of BPO/Contact Center experience
• Excellent English communication skills
• Strong customer service and problem-solving skills
• Customer-focused and detail-oriented
• Basic computer proficiency
• Willing to work on shifting schedules, including weekends and holidays