AU Mortgage Loan Processor | Up to ₱57K Package

Acquire Intelligence; Quezon City; Sur place; PHP 360 000 - 480 000; Plein temps

Avantages offerts par ce poste

HMO coverage for you and your family

Epic Yearly Kick-Off Parties withmajor

Recognition through Value Awards

Real career growth with internal_promt

14th Month Pay for employees who meet

Generous referral incentives of up to

Résumé du poste

Acquire Intelligence in the Philippines seeks an experienced Australian Mortgage Loan Processor to guide clients through every step of the mortgage journey from document collection to settlement, in a fast-paced, client-facing role based in Eastwood, Quezon City.

You will coordinate with lenders, brokers and other stakeholders, ensuring accuracy and compliance while maintaining excellent client communication across phone, email and Zoom.

Qualifications

• Two years of Australian mortgage processing experience through lodgement to settlement.
• Experience submitting loan applications via ApplyOnline and Australian lender portals.
• Knowledge of Australian lender requirements and settlement procedures.
• Experience with Australian mortgage clients in a professional manner.
• Excellent spoken and written English.
• Familiarity with SalesTrekker and online tools.

Responsabilités

• Manage Australian residential mortgage applications from lodgement to settlement, maintaining accuracy across multiple files.
• Prepare and submit complete loan applications through ApplyOnline and lender portals; track milestones and settlement deadlines.
• Liaise with clients via telephone, email, and Zoom to explain requirements and provide updates.
• Collect, review and verify identification, income, employment, financial and property documents for completeness.
• Coordinate with lenders, brokers, valuers, solicitors and conveyancers as needed; assist with approvals and settlement coordination.
• Monitor signing/return of loan documents; record settlement outcomes and post-settlement actions.

Connaissances

Mortgage processing

Client liaison

Documentation review

Time management

Communication skills

Formation

Certificate IV in Finance and Mortgage Broking

Outils

SalesTrekker CRM

Microsoft Office

Zoom

Description du poste

About the role

Join Acquire Intelligence as an Australian Mortgage Loan Processor and play a central role in guiding clients through one of the most significant financial decisions of their lives. Based in our Eastwood, Quezon City office, you will manage residential mortgage applications end-to-end, from initial document collection through to settlement, while keeping clients informed and supported at every stage. This is a fast-paced, client-facing role that calls for sharp attention to detail, strong knowledge of Australian mortgage processes, and the confidence to coordinate across lenders, brokers, and other stakeholders.

Key responsibilities

• Manage Australian residential mortgage applications from initial processing through to settlement, maintaining accuracy and service standards across multiple active files
• Prepare and submit complete loan applications through ApplyOnline and relevant lender portals, tracking progress against key milestones and settlement deadlines
• Liaise directly with clients via telephone, email, and Zoom to explain requirements, provide application updates, and respond promptly to questions and concerns
• Collect, review, and verify identification, income, employment, financial, and property documents for completeness, accuracy, and consistency
• Coordinate with lenders regarding application status, outstanding conditions, and additional requirements, and liaise with brokers, valuers, solicitors, and conveyancers as needed
• Assist with valuations, conditional and formal approvals, loan documentation preparation, and settlement coordination
• Monitor the signing and return of loan documents and record settlement outcomes and post-settlement actions
• Maintain accurate and up-to-date records in SalesTrekker or the relevant CRM, including communications, milestones, documents, and next actions
• Proactively manage the loan pipeline, **escalate delays and risks promptly**, and ensure stalled applications are actioned in a timely manner
• Comply with Australian privacy, credit, and responsible lending requirements and protect confidential client information at all times

About you

• Minimum two years of hands-on Australian mortgage processing experience, covering the full application lifecycle from lodgement through to settlement
• Proven experience preparing and submitting loan applications through ApplyOnline and navigating Australian lender portals
• Strong knowledge of Australian lender requirements, approval processes, documentation standards, and settlement procedures
• Experience liaising directly with Australian mortgage clients in a professional, empathetic, and confident manner
• Excellent spoken and written English, with the ability to communicate complex requirements clearly across telephone, email, and video platforms
• Proficiency with mortgage CRM systems, preferably SalesTrekker, as well as Microsoft Office and online communication tools such as Zoom
• Exceptional attention to detail with the ability to identify incomplete, inconsistent, or non-compliant documentation
• Strong organisational and time management skills, with the ability to manage multiple files simultaneously without compromising quality
• Certificate IV in Finance and Mortgage Broking is preferred, and other relevant Australian mortgage qualifications are highly regarded
• Experience working within an Australian mortgage brokerage, lender, fintech, or dedicated mortgage processing environment is a strong advantage

Benefits

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards
• Real career growth with internal promotions
• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role
• 12 Vacation Leaves
• 12 Sick Leaves
• 1 Birthday Leave

About us

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

What are you waiting for? Come for a career, stay for the fun!