Customer Service Representative | Advisor - E- commerce Retail Account

GAINSTRONG TALENT SOLUTIONS CORP.; Davao City; On-site; PHP 167,000 - 279,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking an Advisor for the E-Commerce/Retail Account. This entry-level role is ideal for fresh graduates or candidates with no work experience who want to start a career in the BPO industry.

You will handle inquiries, assist with orders and refunds, and ensure a positive customer experience through professional service. Onsite work and shift schedules, including weekends and holidays, are required.

Qualifications

• College graduate or SHS graduate required.
• Excellent verbal and written communication.
• Customer-focused with strong problem-solving.
• Basic computer proficiency.
• Willing to learn in fast-paced environment.
• Willing to work shifting schedules, including weekends/holidays.
• Willing to work onsite.

Responsibilities

• Handle customer inquiries about products, orders, payments, and services.
• Assist with order tracking, returns, refunds, and exchanges.
• Provide accurate information and solutions to customer concerns.
• Maintain a positive customer experience with professional service.
• Document customer interactions and transactions accurately.
• Escalate complex concerns to appropriate team when needed.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and service standards.

Skills

Communication

Problem-solving

Computer basics

Willingness to learn

Shift work

Education

College Graduate or SHS Graduate

Job description

About the role

This is an Advisor role for the E-Commerce/Retail Account. This is a great opportunity for fresh graduates and candidates with no work experience who are looking to start their career in the BPO industry.

Key responsibilities

• Handle customer inquiries and concerns regarding products, orders, payments, and services.
• Assist customers with order tracking, returns, refunds, and exchanges.
• Provide accurate information and appropriate solutions to customer concerns.
• Ensure a positive customer experience through professional and efficient service.
• Document customer interactions and transactions accurately.
• Escalate complex concerns to the appropriate team when necessary.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, procedures, and service standards.

About you

• College Graduate or Senior High School (SHS) Graduate.
• No work experience required.
• Good verbal and written communication skills.
• Customer-focused with strong problem-solving skills.
• Basic computer proficiency.
• Willing to learn and adapt to a fast-paced environment.
• Willing to work on shifting schedules, including weekends and holidays.
• Willing to work onsite.