Customer Service Representative - 100% Permanent WFH

Business Service Group; Santa Rosa; Remote; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Permanent Work-From-Home

Equipment provided

HMO

Vacation leave after 1 year

Sick leave after 1 year

Night differential pay

Guaranteed pay increase upon regular

Annual raises

Job summary

The Business Service Group is seeking a seasoned Customer Service Representative for a full-time remote role based in Laguna, Philippines. You will handle calls, answer questions on billing and policies, and assist customers with concerns while upholding excellent service standards.

Experience in insurance is a plus but not required; the role includes a permanent WFH setup, team support, and long-term growth with a U.S.-based company.

Qualifications

• At least three years of experience in customer service and/or administrative support.
• Strong verbal and written English communication skills with empathy and professionalism.
• Adaptable, team-oriented, and able to manage multiple priorities in a fast-paced environment.
• Tech-savvy and capable of navigating multiple systems.

Responsibilities

• Handle service calls from agents, policyholders, and customers with professionalism.
• Answer billing, policy, and claims questions promptly and accurately.
• Provide assistance or route calls to the appropriate department.
• Process personal lines insurance transactions: new business, endorsements, cancellations, renewals, reinstatements.
• Handle emails and correspondence per assigned authority levels.
• Maintain confidentiality of company and client information at all times.

Skills

Customer service

Administrative support

Strong communication

Tools

Microsoft Outlook

Excel

Word

Job description

Must live near Sta. Rosa, Laguna, as we occasionally meet for team lunches and company events.

What we offer:

• 100% PERMANENT WFH with equipment provided

• GUARANTEED pay increase upon regularization and annual raises + night differential pay

• Full-time (Tuesday–Saturday, 2:00 am – 11:00 am)

• HMO, vacation, and sick leave after 1 year

• Supportive team and stable, long-term role with a U.S.-based company

About the role

We are seeking an experienced Customer Service Representative who is confident in handling customer calls and providing excellent service. The ideal candidate is a strong communicator who is patient, professional, organized, and comfortable assisting customers with questions and concerns. Experience in the insurance industry is a plus, but not required.

Key responsibilities

• Handle service calls from agents, policyholders, and other customers.

• Answer questions related to billing, insurance policies, and claims in a timely and professional manner.

• Provide assistance directly or refer calls to the appropriate person or department.

• Process personal lines insurance transactions, including:

  • New business

  • Policy endorsements

  • Cancellations

  • Renewals

  • Reinstatements

• Handle correspondence and email requests based on assigned authority levels.

• Provide professional and courteous customer service on every call.

• Support administrative tasks, special projects, and other duties as assigned

• Maintain strict confidentiality of company and client information at all times

About you

• Adaptable and team-oriented, with a positive attitude and willingness to support others when needed

• At least three years of experience in customer service and/or administrative support

• Strong verbal and written English communication skills, with a high level of empathy and professionalism

• Customer-focused, with excellent interpersonal and relationship-building abilities

• Highly organized and detail-oriented, with strong time, task, and inbox management skills

• Able to manage multiple priorities and deadlines in a fast-paced environment

• Strong problem-solving, analytical, and investigative skills

• Tech-savvy and proficient in Microsoft Outlook, Excel, and Word, with the ability to navigate multiple systems

• Quick learner with strong adaptability and process-retention skills

• Dependable, with a strong work ethic, consistent attendance, and a professional remote-work setup, including stable internet and a quiet workspace

About us

The Business Service Group (BSG) plays a vital role in providing essential back-office support to our sister companies situated in the picturesque landscapes of Hawaii , USA. We are not a BPO, we are a closely-knit family of enterprises, encompassing an accounting firm, insurance, photography services, property management, logistics, IT support, and Restaurant Supply, all operating under a unified ownership umbrella. We also support family-affiliated companies in HR administration and outsourcing firm as well as companies based in California in the Personal Care Products industry.

We've embraced a modern work culture, and our team enjoys the flexibility of a Permanent Work-From-Home setup.

The chosen candidate will handle one of our sister companies, Island Insurance.

Island Insurance is a Hawaii-based property and casualty insurance company serving local families and businesses since 1940. The company provides personal and commercial insurance solutions and is known for its strong local roots and commitment to serving the Hawaii community.