Call Center (Pioneer Insurance Acc) Virtual Process Only W/ 35K SOB

H.M.O. INTERNATIONAL RECRUITMENT INC.; Pateros; Remote; PHP 335,000 - 449,000; Full time

Job summary

H.M.O. INTERNATIONAL RECRUITMENT INC. is hiring a Call Centre Representative for a virtual, process-only role in Manila. The position is full-time with a starting SOB of 35,000 PHP, offering a pathway to grow within a dynamic insurance client service team.

You will handle calls, provide policy information, process inquiries, and document interactions while maintaining high-quality customer care in a fast-paced environment.

Qualifications

• High school diploma or equivalent qualification.
• Experience in call centre, customer service, or related role.
• Strong verbal and written English; Filipino is a plus.
• Good listening and problem-solving with a customer focus.
• Proficient with computer systems, CRM, and MS Office.
• Able to multitask and manage time in high-volume environment.
• Detail-oriented, patient, and punctual. Insurance/finance exposure preferred.

Responsibilities

• Handle incoming and outgoing calls for Pioneer Insurance account holders.
• Provide information on policies, coverage options, and claims procedures.
• Process inquiries and administrative requests accurately.
• Document interactions with detailed notes in the system.
• Escalate complex issues when needed and meet targets for quality and satisfaction.
• Maintain compliance with policies and QA standards.
• Collaborate with teammates and participate in training to improve service.

Skills

Customer service

Communication

Multitasking

Time management

Education

High school diploma

Tools

CRM software

MS Office

Job description

About the role

H.M.O. INTERNATIONAL RECRUITMENT INC. is seeking a dedicated Call Centre Representative for our Pioneer Insurance Account to join our growing team in Santa Ana, Manila City, Metro Manila. This is a full-time position offering a competitive salary of 35,000 PHP as starting offer basis (SOB). In this virtual process-only role, you will be the voice of our organisation, providing exceptional customer service and support to insurance clients whilst working in a dynamic, fast-paced environment. This position is integral to maintaining client satisfaction and building long-term relationships with our Pioneer Insurance account holders.

Key responsibilities

• Handle incoming and outgoing calls from Pioneer Insurance account holders with professionalism and courtesy
• Provide accurate information regarding insurance policies, coverage options, and claims procedures
• Process policy inquiries, updates, and administrative requests efficiently and accurately
• Document all customer interactions and transactions in the system with detailed notes
• Resolve customer concerns and escal complex issues to appropriate departments when necessary
• Meet and exceed individual and team performance targets, including call quality and customer satisfaction metrics
• Maintain compliance with company policies, regulatory requirements, and quality assurance standards
• Collaborate with team members and supervisors to improve processes and service delivery
• Participate in training sessions to develop product knowledge and enhance technical skills

What we're looking for

• High school diploma or equivalent qualification at minimum
• Proven experience in call centre operations, customer service, or a related customer-facing role
• Strong verbal and written communication skills in English; Filipino language proficiency is advantageous
• Excellent listening and problem-solving abilities with a customer-centric approach
• Proficiency with computer systems, CRM software, and MS Office applications
• Ability to multitask and manage time effectively in a high-volume environment
• Strong attention to detail and accuracy in data entry and documentation
• Patience, empathy, and a positive attitude when dealing with diverse customer types
• Reliable attendance and punctuality with the ability to commit to scheduled shifts
• Prior experience with insurance or financial services is preferred but not essential