Customer Service Representative

J.B.C.B Bakery; Rizal; On-site; PHP 167,400 - 223,200; Full time

Job summary

A local bakery in Nueva Ecija, Rizal, is seeking a customer service representative to assist customers in selecting baked goods, handle transactions, and maintain a welcoming atmosphere. Ideal candidates should possess a high school diploma, have excellent communication skills, and be able to work flexible hours. Experience in retail is preferred.

Qualifications

• Prior experience in customer service or retail is a plus.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Greet customers warmly and assist them in selecting baked goods.
• Take customer orders accurately, including special requests.
• Provide information about products and promotions.
• Handle transactions and ensure pricing accuracy.
• Resolve customer complaints professionally.
• Maintain a clean and organized counter.
• Monitor inventory levels and notify management.
• Assist with packaging and labeling items.
• Promote loyalty programs or special offers.

Skills

Excellent communication skills

Customer service experience

Basic math skills

Strong organizational skills

Familiarity with bakery products

Education

High school diploma or equivalent

Job description

• Greet customers warmly and assist them in selecting baked goods and other products.
• Take customer orders accurately, including special requests for cakes, pastries, or bulk orders.
• Provide information about the bakery’s products, ingredients, and promotions.
• Handle transactions using the point-of-sale (POS) system, ensuring accuracy in pricing and payment processing.
• Resolve customer complaints or issues professionally and promptly, escalating if necessary.
• Maintain a clean and organized counter and display area to ensure an inviting atmosphere.
• Monitor inventory levels and notify the management of low-stock items.
• Assist with packaging and labeling baked goods as needed.
• Provide delivery updates or pickup details for pre-ordered items.
• Promote loyalty programs or special offers

• High school diploma or equivalent; prior experience in customer service or retail is a plus.
• Excellent communication and interpersonal skills to engage with customers.
• Basic math skills for handling transactions and orders.
• Strong organizational skills to manage multiple customer requests and maintain records.
• Familiarity with bakery products and ingredients is an advantage.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Dependable, friendly, and customer-focused attitude.
• Willingness to work flexible hours, including weekends and holidays.