Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Rizal; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Incentives

HMO

Flexible hours

Paid training

Life insurance

SSS/PhilHealth/Pag-IBIG

Career growth

Onsite application

Job summary

Synlink Recruitment Outsourcing Co. Inc. in Rizal, Philippines is hiring for a Customer Service/Call Center role. No prior experience required; a High School diploma is acceptable for applicants.

The position is full-time and onsite, with opportunities for training and career growth. The job offers a competitive salary package and benefits including HMO, government-mandated benefits, and life insurance. Expect flexible hours and performance-based incentives while supporting customers with

Qualifications

• High school diploma required.
• No experience required for entry level role.
• On-site position located in Rizal, Philippines.

Responsibilities

• Answer customer inquiries and provide accurate information.
• Resolve customer concerns or complaints professionally.
• Handle inbound and/or outbound calls.
• Assist customers with account updates, orders, billing, or technical concerns.
• Maintain customer records and document interactions.
• Provide product or service information.
• Follow company policies and procedures.
• Meet performance metrics such as attendance, quality, and customer satisfaction.
• Escalate complex issues to the appropriate department when needed.
• Build positive relationships with customers through excellent communication.

Skills

English language

Customer service

Call center

Education

High School Diploma

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Rizal No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Incentives

Insurance Health & Wellness

HMO

Work-Life Balance

Flexible Hours

Responsibilities:

• Answer customer inquiries and provide accurate information
• Resolve customer concerns or complaints professionally
• Handle inbound and/or outbound calls
• Assist customers with account updates, orders, billing, or technical concerns
• Maintain customer records and document interactions
• Provide product or service information
• Follow company policies and procedures
• Meet performance metrics such as attendance, quality, and customer satisfaction
• Escalate complex issues to the appropriate department when needed
• Build positive relationships with customers through excellent communication
• Competitive salary package (depending on call center experience and account)
• Paid training
• Performance incentives and allowances (account-specific)
• Life insurance coverage
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• Career growth and promotion opportunities
• Onsite application process (Virtual process on selected sites)

English Language Customer Service Technical Skills Call Centre

Working Location

SM City Masinag, 1800 Marikina-Infanta Hwy, Antipolo, 1870 Rizal, Philippines