Customer Service Representative

MicroSourcing; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Healthcare from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Team events and activities

Job summary

MicroSourcing in Eastwood, Quezon City, Philippines is seeking a Customer Service Representative for an onsite night-shift role. This full-time position offers a salary of PHP 25,000–30,000 per month and benefits including healthcare from day one and paid time off with cash conversion.

The role requires 1–2 years of customer service experience (including North America support) and 1–2 years of inbound/outbound calling.

Qualifications

• Minimum 1–2 years of customer service experience in an office environment.
• 1–2 years supporting customers in North America, USA.
• 1–2 years of inbound and outbound call experience.

Responsibilities

• Track drug and alcohol tests and paperwork.
• Speak with customers, labs, and collection sites.
• Follow up on drug results until completed or reviewed.
• Keep customers updated on all steps daily through system documentation and phone calls.
• Correct spreadsheets and upload for random selections.
• Handle account changes at labs.
• Compile lists for customers of any no shows for testing.
• Maintain a good understanding of Department of Transportation regulations.
• Demonstrate strong communication skills.
• Perform other duties as required.

Skills

Customer service experience

Call center experience

North America support

Job description

Job Title: Customer Service Representative

Location: Eastwood, Quezon City, Philippines

Employment Type: Full-Time

Work Setup & Shift: Onsite, Night Shift

Salary: 25,000-30,000 PHP / Month

Benefits

• Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• Contribute to a positive and engaging work environment by participating in company-sponsored events and activities
• Enjoy the balance between work and life that suits you with flexible work arrangements
• Take advantage of opportunities for continuous learning and career advancement
• Be part of a team that celebrates diversity and fosters an inclusive culture

Responsibilities

• Track drug and alcohol tests and paperwork
• Speak with customers, labs, and collection sites
• Follow up on drug results until completed or reviewed
• Keep customers updated on all steps daily through system documentation and phone calls
• Correct spreadsheets and upload for random selections
• Handle account changes at labs
• Compile lists for customers of any no shows for testing
• Maintain a good understanding of Department of Transportation regulations
• Demonstrate strong communication skills
• Perform other duties as required

Qualifications

• Minimum 1-2 years of customer service experience in an office environment
• 1-2 years supporting customers in North America, USA
• 1-2 years of inbound and outbound call experience

MicroSourcing is committed to fostering an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, providing space for everyone to thrive.

Terms & conditions apply.