Customer Service Representative

UAAGI; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

UAAGI Auto Group in Quezon City seeks a Customer Service Representative (Automotive Sales) to engage with clients and drive sales opportunities. You will handle inquiries via phone, email, chat, and walk-ins while promoting vehicles and services.

Join a team that values customer focus, accurate CRM record-keeping, and the ability to close deals. The role requires strong English communication, prior customer service experience, and familiarity with MS Office and CRM systems; on-site work will be

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 3 years customer service experience.
• Call centre or phone support experience is essential.
• Automotive industry experience is an advantage.
• Strong communication and interpersonal skills.
• Proficient in MS Office and CRM systems.
• Ability to multitask in a fast-paced environment.
• Customer-oriented mindset with strong attention to detail.
• Business-level English communication skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and walk-ins.
• Qualify leads to identify customer needs to recommend suitable vehicles or services.
• Actively promote automotive products, services, and ongoing promotions.
• Convert inquiries into sales by guiding customers through the buying process.
• Coordinate with the sales team for test drives, quotations, and closing deals.
• Maintain accurate records of customer interactions and sales activities in the CRM system.
• Follow up with prospects and existing customers to ensure satisfaction and repeat business.
• Handle customer concerns professionally while offering appropriate solutions.
• Meet or exceed individual and team sales targets.

Skills

Customer service

Communication

Problem solving

Multitasking

Call centre experience

English proficiency

Education

Bachelor's degree or equivalent experience

Tools

MS Office

CRM systems

Job description

Are you a talented individual ready to join an awesome team in the Automotive Industry?

UAAGI Auto Group needs a Customer Service Representative (Automotive Sales)!

Job Summary

We are seeking a proactive and customer-focused Customer Service Representative who can effectively engage with clients while driving automotive sales opportunities. This role combines exceptional customer service with sales skills to convert inquiries into successful vehicle purchases and long-term customer relationships.

Responsibilities:

• Respond promptly to customer inquries via phone, email, chat, and walk-ins


• Qualify leads to identify customer needs to recommend suitable vehicles or services


• Actively promote automotive products, services, and ongoing promotions


• Convert inquiries into sales by guiding customers through the buying process


• Coordinate with the sales team for test drives, quotations, and closing deals


• Maintain accurate records of customer interactions and sales activities in the CRM system


• Follow up with prospects and existing customers to ensure satisfaction and repeat business


• Handles customer concerns professionally while offering appropriate solutions


• Meet or exceed individual and team sales targets

Qualifications

• Bachelor's degree or equivalent experience preferred


• Previous experience in customer service (automotive industry experience is an advantage)


• Strong communication and interpersonal skills


• Excellent problem-solving and conflict-resolution abilities


• Proficient in MS Office and CRM systems
  
• Ability to multitask in a fast-paced environment


• Customer-oriented mindset with strong attention to detail


• Minimum of 3 years customer service experience required


• Call centre or phone support experience is essential


• Business proficient level English communication skills required

Working pattern and location:

• Join Date:April 2026


• Employment Type:Full-time Employee


• Work Location:On-site


• Working Hours:45 hours, 5 days per week (7:30 AM to 5:30 PM)


• Workdays:Monday - Friday


• Location:133 Quezon Ave, District 1, Quezon City, Philippines