Customer Service Representative

Accenture; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO coverage (medical, dental, mental)

Job summary

Accenture Philippines in Quezon City seeks a Customer Service Representative to deliver excellent client support, adhering to call quality and service level requirements.

Open college graduates or first-year students welcome; 6 months BPO experience preferred; strong communication; full-time onsite; shifting schedules including holidays.

Join a team that offers HMO from day 1, bonuses, training opportunities, and paid leaves.

Qualifications

• Open college graduates or undergraduates who completed at least 1st year in college.
• Must have at least 6 months of BPO experience.
• Strong communication skills.
• Willing to work full-time onsite in Quezon City.
• Amenable to shifting schedules and holiday work.

Responsibilities

• Provide customer service support according to scope of work and service level requirements, ensuring call quality and timely resolutions.

Skills

Strong communication

BPO experience

Education

Completed at least 1st year in college

Job description

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*
  

As a Customer Service Representative, your responsibilities will include:

CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You: The ideal candidate will have the following skills and experience:

• Open college graduates or undergraduates who completed at least 1st year in college

• Must have at least 6 months of BPO experience.

• Strong communication skills.

• Willing to work full-time onsite in Quezon City

• Amenable to shifting schedules and holiday work.