Customer Service Representative

RippedBoxStation; Philippines; Remote; PHP 133,920 - 200,880; Part time

Job summary

A customer service-oriented company in the Philippines is looking for a Customer Service Representative to handle customer inquiries via email. Applicants should be fluent in English, possess strong interpersonal skills, and have good organizational abilities. Prior customer service experience is preferred. This position requires dedication to providing exceptional support and maintaining accurate records of interactions.

Qualifications

• Fluent in English with a neutral or clear accent; excellent written communication is essential.
• Strong interpersonal skills and a customer-first mindset.
• Highly organized and dependable with good time management.
• Previous experience in customer service or a similar role is a plus.

Responsibilities

• Respond to customer inquiries via email in a clear, professional, and empathetic manner.
• Manage and prioritize the customer support inbox to ensure timely responses.
• Identify common customer issues and escalate when needed.
• Maintain accurate records of customer interactions and feedback.
• Other ad hoc tasks that would be assigned.

Skills

Fluent in English

Strong interpersonal skills

Highly organized

Good time management

Job description

Position: Customer Service Representative

Number of hours: 10 hours/week

Time Zone: Canada Timezone (CST)

Responsibilities

• Respond to customer inquiries via email in a clear, professional, and empathetic manner.
• Manage and prioritize the customer support inbox to ensure timely responses.
• Identify common customer issues and escalates when needed.
• Maintain accurate records of customer interactions and feedback.
• Other ad hoc tasks that would be assigned.

Qualifications

• Fluent in English with a neutral or clear accent; excellent written communication is essential.
• Strong interpersonal skills and a customer-first mindset.
• Highly organized and dependable with good time management.
• Previous experience in customer service or a similar role is a plus.