Customer Service Representative

Topserve Service Solutions, Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading service solutions provider in Pasig City seeks a dedicated customer service representative to handle inquiries via phone, email, and chat. Candidates should be college graduates with at least 6 months of experience, preferably with a medical background. Essential skills include communication, time management, and sales techniques. The role requires on-site work and offers a dynamic environment for professional growth.

Qualifications

• At least 6 months of customer service experience required.
• Experience with inbound and outbound calls preferred.
• Clinical and medical work background is a plus.

Responsibilities

• Respond to customer inquiries and requests via telephone, email, and chat.
• Document all inquiries, requests, resolutions, and follow-up tasks.
• Escalate inquiries and requests as necessary.

Skills

Customer service

Communication skills

Time management

Sales techniques

Education

College graduate

Tools

Microsoft Office

Job description

• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquires, requests, resolutions, and follow-up tasks
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls

• With clinical and medical work background
• Willing to work on-site in Ortigas, Pasig City
• College graduate is required
• With atleast 6 months of customer service experience
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred
• Knowledgeable in Microsoft Office
• Good interpersonal and communication skills
• Comfortable working in a high volume role
• Demonstrated ability to prioritize tasks and manage time efficiently