Customer Service Representative

Powertech Asia Pacific Inc; Pasig; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Medical Reimbursement

Performance Bonus

Annual Appraisal

Maternity & Paternity Leave

Job summary

A leading technical support company in Pasig is seeking a Service & Technical Support Coordinator to oversee daily service operations and provide technical support. This role involves managing client inquiries, coordinating repairs, and preparing quotations. The ideal candidate should have a Bachelor's degree, 5+ years of relevant experience, and proficiency in CAD software. The position offers competitive benefits including medical reimbursement and performance bonuses.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, or a related field preferred.
• Minimum of 5 years of relevant work experience in service coordination or technical support.
• Strong technical background in electrical equipment/generators is a plus.
• Experience in customer service preferred.
• Highly organized with attention to detail.

Responsibilities

• Respond promptly to client inquiries via Facebook, phone, and email.
• Provide technical assistance and coordinate repairs with the Service Center.
• Prepare accurate quotations and job orders for external services.
• Schedule and dispatch service technicians for repair tasks.
• Create CAD designs for generator placements.

Skills

Technical knowledge in electrical equipment

Proficiency in CAD software

Excellent communication skills

Ability to multitask

Strong work ethic

Education

Bachelor’s degree in Engineering or Business Administration

Tools

AutoCAD

Microsoft Office

Job description

On-site - Pasig 5-10 Yrs Exp Bachelor Full-time

Job Description

We are seeking a highly organized and versatile Service & Technical Support Coordinator to join our team. This role is responsible for managing daily operations within the Service Department, providing technical support to clients and internal teams, and overseeing service-related activities. The ideal candidate will be comfortable balancing technical, administrative, and customer-facing responsibilities while ensuring efficient and high-quality service delivery.

Key Responsibilities

• Respond promptly to client inquiries via the company’s Facebook page, phone line, and email.
• Manage and oversee operations in the Powerstation Department.
• Provide technical assistance to end users, institutional clients, and the Marketing Department.
• Coordinate technical issues and repairs with the Service Center.
• Handle and process unit replacement and warranty requests.
• Assist clients with spare parts purchases and coordinate with the Store Department.
• Prepare accurate quotations and job orders for external services.
• Facilitate payment processing for services rendered by Service Centers.
• Schedule and dispatch service technicians for repair tasks.
• Prepare and submit weekly and monthly reports for external service activities.
• Create CAD designs for generator placements requested by the Sales Department.
• Design training materials such as certificates and tarpaulins for Service Center programs.
• Maintain and troubleshoot office equipment within the warehouse.
• Monitor and request office and pantry supply for the warehouse team.
• Manage inventory of warehouse supplies.
• Process Date and Time Forms for warehouse staff during cutoff periods.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, or a related field preferred.
• Minimum of 5 years of relevant work experience in service coordination, technical support, or a similar role.
• Strong technical knowledge or background in electrical equipment/generators is a plus.
• Proficiency in CAD software (AutoCAD or equivalent) and Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and handle administrative duties efficiently.
• Experience in customer service or technical support roles preferred.
• Highly organized with attention to detail and accuracy.
• English Language Customer Service Strong Work Ethic AutoCAD

Working Location

Promate Store. Warehouse C, 420, Warehouse Compound, Francisco Legaspi, Pasig, 1607 Metro Manila, Philippines

HR Officer Powertech Asia Pacific Inc

Benefits

• Medical Reimbursement
• Performance Bonus, Anniversary Gifts, Annual Appraisal
• Company Social Events, Office Parties, Profit Sharing
• Maternity & Paternity Leave, Sick Leave, Vacation Leave

Other Information

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• Withholds your ID
• Requires you to provide a guarantee or collects property
• Forces you to invest or raise funds
• Collects illicit benefits
• Other illegal situations