Customer Service Representative

The Rigging Co., Ltd.; Pasay; On-site; PHP 246,000 - 335,000; Full time

Job summary

The Rigging Corporation in Pasay City is seeking a dedicated Customer Service Representative to join our team. You will handle inquiries via phone and email, assist customers with requests, and collaborate with internal teams to resolve issues.

Ideal candidates have a Bachelor's degree and strong communication, interpersonal, and multitasking abilities. On-site work in Pasay City is required, with a focus on accuracy, follow-ups, and customer satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred.
• With customer service, sales, logistics, or related experience is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer-service skills.
• Computer literate, with knowledge of Microsoft Office and email applications.
• Organized, detail-oriented, and able to manage multiple tasks.
• Strong problem-solving and follow-up skills.
• Able to work effectively with customers and internal departments.
• Can work under pressure and meet deadlines.
• Willing to work on-site in Pasay City.

Responsibilities

• Respond to customer inquiries through phone, email, and other communication channels.
• Assist customers with their requests, concerns, and service-related issues.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Prepare and maintain customer records and necessary documents.
• Monitor customer requests and provide appropriate follow-ups.
• Maintain professional and positive relationships with customers.
• Perform other customer service and administrative duties as assigned.

Skills

Excellent communication

Interpersonal skills

Multitasking

Problem solving

Education

Bachelor's degree in Business Admin

Communications background

Tools

MS Office

Email apps

Job description

Customer Service Representative

The Rigging Corporation is looking for a dedicated and customer-focused Customer Service Representative to join our team in Pasay City.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred.

• With customer service, sales, logistics, or related experience is an advantage.

• Excellent verbal and written communication skills.

• Strong interpersonal and customer-service skills.

• Computer literate, with knowledge of Microsoft Office and email applications.

• Organized, detail-oriented, and able to manage multiple tasks.

• Strong problem-solving and follow-up skills.

• Able to work effectively with customers and internal departments.

• Can work under pressure and meet deadlines.

• Willing to work on-site in Pasay City.

Responsibilities

• Respond to customer inquiries through phone, email, and other communication channels.

• Assist customers with their requests, concerns, and service-related issues.

• Coordinate with internal teams to ensure timely resolution of customer concerns.

• Prepare and maintain customer records and necessary documents.

• Monitor customer requests and provide appropriate follow-ups.

• Maintain professional and positive relationships with customers.

• Perform other customer service and administrative duties as assigned.

Location: Pasay City, Metro Manila
Position: Customer Service Representative
Employment Type: Full-time