Customer Service Representative

Acestar International Services Corp.; Pasay; On-site; PHP 201,000 - 290,000; Full time

Job summary

Acestar International Services Corp. is seeking a Customer Service Representative in Pasay City to support clients with inquiries, provide shipment updates, and coordinate with internal teams to ensure smooth operations.

Fresh graduates are welcome to apply, with training provided to understand logistics processes. The role emphasizes customer satisfaction, timely communication, and accurate record-keeping within a fast-paced environment.

Qualifications

• Bachelor's degree in Customs Administration, Management, Business Administration, or any related field.
• Fresh graduates are welcome to apply.
• Experience in customer service or logistics is not required.
• Good verbal and written communication skills.
• Customer-oriented and professional when dealing with clients.
• Basic knowledge of Microsoft Office, particularly Word and Excel.
• Can work independently and as part of a team.
• Willing to work in a fast-paced environment and meet deadlines.

Responsibilities

• Answer customer inquiries through phone, email, and other communication channels.
• Provide customers with updates regarding shipments, deliveries, and schedules.
• Coordinate with Operations and other departments regarding customer requests.
• Monitor shipment status and follow up on delays or other concerns.
• Assist customers with their logistics-related concerns and requests.
• Coordinate with clients, carriers, suppliers, and other service providers when needed.
• Handle customer complaints and concerns professionally.
• Follow up on pending documents and other shipment requirements.
• Maintain accurate customer and shipment records.
• Assist with other customer service and logistics-related tasks as assigned.

Skills

Customer Service

Communication

Client Coordination

Follow-up

Adaptability

Organization

Attention to Detail

Microsoft Office

Education

Customs Administration

Management

Business Administration

Tools

Microsoft Office

Word

Excel

Job description

CUSTOMER SERVICE REPRESENTATIVE

Industry: Logistics / Freight Forwarding
Employment Type: Full-time
Location: Pasay City

JOB SUMMARY

We are looking for a Customer Service Representative to join our logistics and freight forwarding team. The successful candidate will assist clients with their inquiries, provide shipment updates, coordinate with internal teams, and help ensure smooth and timely service.

Fresh graduates are welcome to apply! Training will be provided to help you understand our logistics and freight forwarding processes.

KEY RESPONSIBILITIES

• Answer customer inquiries through phone, email, and other communication channels.

• Provide customers with updates regarding shipments, deliveries, and schedules.

• Coordinate with the Operations and other departments regarding customer requests.

• Monitor shipment status and follow up on delays or other concerns.

• Assist customers with their logistics-related concerns and requests.

• Coordinate with clients, carriers, suppliers, and other service providers when needed.

• Handle customer complaints and concerns professionally.

• Follow up on pending documents and other shipment requirements.

• Maintain accurate customer and shipment records.

• Assist with other customer service and logistics-related tasks as assigned.

QUALIFICATIONS

• Bachelor's degree in Customs Administration, Management, Business Administration, or any related field.

• Fresh graduates are welcome to apply.

• Experience in customer service or logistics is an advantage but not required.

• Good verbal and written communication skills.

• Customer-oriented and professional when dealing with clients.

• Good coordination and follow-up skills.

• Organized and detail-oriented.

• Basic knowledge of Microsoft Office, particularly Word and Excel.

• Can work independently and as part of a team.

• Willing to work in a fast-paced environment and meet deadlines.

PREFERRED SKILLS

Customer Service | Communication | Client Coordination | Follow-up | Adaptability | Microsoft Office | Organization | Attention to Detail