CSR ADMIN

AMTRAK MACHINERIES & EQUIPMENT OPC; Meycauayan; On-site; PHP 180,000 - 240,000; Full time

Job summary

AMTRAK MACHINERIES & EQUIPMENT OPC in Bulacan is seeking a Customer Service/Admin Specialist. You will handle inquiries via phone and messages, assist with product details, quotations, and orders, and coordinate with Sales, Warehouse, and Accounting to ensure smooth operations.

The role requires a college degree, strong communication skills, and the ability to work on-site in Bulacan. Proficiency in Microsoft Office and Excel/Word is preferred to manage records and documents efficiently.

Qualifications

• College graduate, preferably in Business Administration, Marketing, or a related course.
• Experience in Customer Service, Admin, Sales Admin, or a similar role is an advantage.
• Good communication and interpersonal skills.
• Willing to work on-site in Bulacan.

Responsibilities

• Handle customer inquiries through phone, messages, and other channels.
• Assist customers with product inquiries, orders, quotations, and concerns.
• Provide accurate information regarding machineries, equipment, parts, tires, and company services.
• Coordinate customer requests with Sales, Warehouse, Accounting, and other departments.
• Prepare and organize quotations, invoices, delivery documents, and other administrative records.
• Encode and maintain customer and sales-related information.
• Monitor and follow up on customer orders, deliveries, and pending concerns.
• Assist the sales team with administrative and documentation tasks.
• Receive and route incoming calls, messages, and customer concerns to the appropriate department.
• Maintain proper filing and organization of company documents and records.
• Prepare reports and other administrative documents as needed.
• Ensure excellent customer service and maintain good relationships with clients.
• Perform other administrative and customer service duties as assigned.

Skills

Customer service

Microsoft Office

Communication

Multitasking

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Job description

Job Responsibilities:

• Handle customer inquiries through phone calls, messages, and other communication channels.

• Assist customers with product inquiries, orders, quotations, and concerns.

• Provide accurate information regarding machineries, equipment, parts, tires, and company services.

• Coordinate customer requests with Sales, Warehouse, Accounting, and other departments.

• Prepare and organize quotations, invoices, delivery documents, and other administrative records.

• Encode and maintain customer and sales-related information.

• Monitor and follow up on customer orders, deliveries, and pending concerns.

• Assist the sales team with administrative and documentation tasks.

• Receive and route incoming calls, messages, and customer concerns to the appropriate department.

• Maintain proper filing and organization of company documents and records.

• Prepare reports and other administrative documents as needed.

• Ensure excellent customer service and maintain good relationships with clients.

• Perform other administrative and customer service duties as assigned.

Qualifications:

• College graduate, preferably in Business Administration, Marketing, or a related course.

• With experience in Customer Service, Admin, Sales Admin, or a similar role is an advantage.

• Good communication and interpersonal skills.

• Proficient in Microsoft Office, particularly Word and Excel.

• Organized, detail-oriented, and able to multitask.

• Customer-oriented, responsible, and professional.

• Willing to work on-site in Bulacan.