Customer Service Representative

Jatro BPO; Pampanga; On-site; PHP 180,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Opportunities for promotion

Paid training

Job summary

Jatro BPO in the Philippines is seeking a Customer Service Representative to support our team. The role involves handling administrative tasks and responding to client inquiries related to strata management concerns.

The ideal candidate is organized, customer-focused, and confident in handling calls. Responsibilities include handling inbound and outbound calls, addressing arrears and invoices, data entry, documentation, and maintaining client records.

Qualifications

• Bachelor's degree in Communication, Business Administration or related field.
• Strong communication skills, verbal and written.
• Ability to handle calls professionally and efficiently.
• Detail-oriented and organized.
• Able to multitask and work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls related to strata inquiries
• Respond to client concerns regarding arrears, levies, invoices, and administrative matters
• Perform administrative tasks including data entry, documentation, and record management
• Maintain accurate and updated client records
• Coordinate with internal teams to resolve client issues promptly
• Ensure timely and professional communication with clients

Skills

Strong communication skills

Detail-oriented

Multitasking

Customer-focused

Education

Bachelor's degree in Communication or Business Administration

Job description

We are looking for a Customer Service Representative to support our team. The role involves handling administrative tasks and responding to client inquiries related to strata management concerns. The ideal candidate is organized, customer-focused, and confident in handling calls.

Responsibilities:

• Handle inbound and outbound calls related to strata inquiries
• Respond to client concerns regarding arrears, levies, invoices, and other administrative matters
• Perform administrative tasks including data entry, documentation, and record management
• Maintain accurate and updated client records
• Coordinate with internal teams to resolve client issues promptly
• Ensure timely and professional communication with clients

Qualifications:

• Bachelor's degree in Communication, Business Administration or any related courses
• Strong communication skills, both verbal and written
• Ability to handle calls professionally and efficiently
• Detail-oriented and organized
• Able to multitask and work in a fast-paced environment

Preferred Qualifications:

• Experience in customer service or administrative roles
• Background in property management or strata accounts is an advantage

Why Join Us?

• Competitive salary and benefits
• Career growth opportunities
• Supportive and dynamic work environment

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training

Work Location: In person