Customer Service Representative

Remote Employee BPO Phil Inc; Pampanga; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

HMO and 2 free dependents

Rice allowance P1,500

Night differential

Free meal

Free uniform

Government mandated benefits

Company events

Job summary

Remote Employee BPO Phil Inc invites applications for a Customer Service Representative role in San Fernando, Pampanga. Work schedule is 10:00 pm to 7:00 am PH Time as a permanent on-site position. The job involves handling inquiries, resolving issues, data entry, and assisting management with reports.

The role requires excellent English communication, strong work ethic, and solid MS Office skills. Training will cover audit processes; you will manage about 60 cases daily and support multiple

Qualifications

• High school diploma or equivalent required.
• Proven customer service experience is a plus.
• Excellent English communication, both verbal and written.
• Proficient in MS Office and general data entry.

Responsibilities

• Handling customer inquiries and complaints.
• Resolving service-related issues and concerns amicably.
• Documenting and updating customer records based on interactions.
• Inputting and coordinating data entry.
• Preparing reports for management review and analysis upon request.
• Providing administrative support to our clients and company business divisions.
• Navigate through multiple platforms with speed and accuracy.
• Other duties as assigned.
• Explain the audit process to the policyholder clearly (training will be provided).
• Follow up with the policyholder as needed using MS Outlook.
• Handle an average of 60 cases a day.

Skills

Strong work ethic

MS Office proficiency

Time management

Multitasking

Verbal and written communication

Customer service skills

Education

High school diploma or equivalent

Tools

MS Outlook

Excel

MS Word

Job description

Remote Employee BPO has an outstanding opportunity for you!

Role: Customer Service Representative

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential, Free Meal, Free Uniform, Government Mandated Benefits, Company Events

Work Schedule: 10:00 pm to 7:00 am Philippine Time

Work Setup: Permanent Work-from-Office | San Fernando, Pampanga

Job Duties andResponsibilities

• Handling customer inquiries and complaints
• Resolving service-related issues and concerns amicably
• Documenting and updating customer records based on interactions
• Inputting and coordinating data entry
• Preparing reports for management review and analysis upon request
• Providing administrative support to our clients and company business divisions
• Navigate through multiple platforms with speed and accuracy.
• Other duties as assigned
• Explain the audit process to the policyholder clearly (training will be provided).
• Follow up with the policyholder as needed using MS Outlook.
• Handle an average of 60 cases a day.

Required Skills

• Strong work ethic
• Knowledge of the Microsoft Suite (Outlook, Excel, Word, etc.)
• Effective time management and organizational skills
• Ability to multitask and work in a fast-paced environment
• Excellent communication skills, both verbal and written
• Strong interpersonal and customer service skills

Desired Skills

• Efficient and accurate typing skills
• Ability to interact with others professionally and with confidence
• Prior customer service experience is a plus.
• Must have excellent English communication skills
• Must have proven experience working in a customer service role in a BPO setup.