Call Center Agent With Or Without Exp

Neksjob Philippines; Palawan; Vor Ort; PHP 223.000 - 357.000; Vollzeit

Benefits dieser Stelle

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Zusammenfassung

Neksjob Philippines is hiring a Customer Care Representative to manage inbound support via phone, email, and chat. The role focuses on clarifying product information, troubleshooting issues, and maintaining high customer satisfaction.

On-site in Palawan, no prior experience required, with opportunities for training and development. The position offers performance-based incentives, a structured training program, and career progression within a growing company.

Qualifikationen

• Superb verbal communication skills.
• Active listening habits.
• Basic computer literacy.

Aufgaben

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Kenntnisse

Verbal communication

Active listening

Basic computer literacy

Ausbildung

High school diploma

Senior high school diploma

Jobbeschreibung

On-site - Palawan No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

We are hiring a Customer Care Representative to manage inbound support via phone, email, and chat. This role focuses on clarifying product information, troubleshooting issues, and maintaining high customer satisfaction. Qualified applicants need superb verbal communication skills, active listening habits, and basic computer literacy.

Main Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.