Your Telco Experience Deserves More! Customer Service Rep – Up to ₱25K

Work Avenue and Business Solutions Incorporated; Metro Manila; On-site; PHP 167,000 - 335,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking experienced Customer Service Representatives to join our growing Telco support team in Metro Manila. You will assist customers with inquiries, billing concerns, account updates, and basic technical issues, delivering effective solutions and high-quality service.

The ideal candidate has at least 3 months of Telco call center experience, is fluent in English (B2), and comfortable with shift work, weekends, and holidays.

Qualifications

• At least 3 months Telco call center experience.
• High School graduate (old curriculum) or Senior High.
• Strong communication and interpersonal skills.
• Proficient in English at B2 level.
• Customer-focused with strong problem-solving abilities.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Handle inbound and outbound customer calls regarding telco services.
• Address billing inquiries, account concerns, and service-related issues.
• Provide information about plans, promotions, and service features.
• Troubleshoot basic technical issues and guide customers through solutions.
• Process account updates, service requests, and other transactions.
• Resolve customer complaints professionally and efficiently.
• Maintain accurate customer records and ensure quality service.

Skills

Telco experience

Strong communication

Interpersonal skills

B2 English proficiency

Customer-focused

Willing to work shifts

Education

High School Diploma (old curriculum) or Senior High

Job description

We are looking for experienced and customer-focused Customer Service Representatives to join our growing team. As a Telco CSR, you will assist customers with inquiries, billing concerns, account updates, and technical issues. You will provide effective solutions, ensure customer satisfaction, and deliver excellent service through every interaction.

Qualifications

• At least 3 months of Telco experience in a call center environment.
• High School Graduate (old curriculum) or Senior High School Graduate.
• Good communication and interpersonal skills.
• B2 English proficiency.
• Customer-focused with strong problem-solving abilities.
• Willing to work on shifting schedules, weekends, and holidays.

Key Responsibilities

• Handle inbound and outbound customer calls regarding telco services.
• Address billing inquiries, account concerns, and service-related issues.
• Provide accurate information about plans, promotions, and service features.
• Troubleshoot basic technical issues and guide customers through solutions.
• Process account updates, service requests, and other transactions.
• Resolve customer complaints professionally and efficiently.
• Maintain accurate customer records and ensure quality service.