Customer Service Representative

Gfl Metro Communities Inc; Metro Manila; On-site; PHP 279,000 - 357,000; Full time

Job summary

Gfl Metro Communities Inc. in Metro Manila seeks a courteous Customer Service Associate to attend to clients’ inquiries, address problems, and coordinate with the respective departments to resolve concerns promptly.

The role includes disseminating project updates and schedules (walkthroughs/turnovers), maintaining detailed records of client interactions, and guiding clients through the process of turnover and CCT transfers, under the supervision of the Customer Service Supervisor.

Responsibilities

• Attends to and responds to clients’ inquiries, problems, complaints and other concerns promptly and courteously and ensures that such concerns are resolved and/or properly addressed to department or person/s concerned immediately.
• Disseminates correct information and circulars to clients on project developments, updates and status of their units and other concerns (e.g. construction/progress updates and completion, walk through and turnover schedules, etc.)
• Keeps daily systematic records of clients’ interactions and transactions stating the complete details and/or nature of inquiry (problems/complaints/comments) and the actions taken to resolve such issue/s.
• Informs the Customer Service Supervisor or the Customer Service Manager or the concerned department regarding client’s special requests and concerns (if any).
• Assists in offering Bank Financing to clients with balance in payments.
• Monitors and prepares clients’ pertinent and complete requirements for walkthrough and turnover and schedules their walkthrough and turnover dates.
• Assists the clients during the actual walkthroughs and turnover of units.
• Monitors the process and transfer of clients’ individual Certificate of Condominium Title (CCT).
• Reports directly to the Customer Service Supervisor.
• Other duties that may be assigned from time to time or as needed.

Job description

• Attends to and responds to clients’ inquiries, problems, complaints and other concerns promptly and courteously and ensures that such concerns are resolved and/or properly addressed to department or person/s concerned immediately.
• Disseminates correct information and circulars to clients on project developments, updates and status of their units and other concerns (e.g. construction/progress updates and completion, walk through and turnover schedules, etc.)
• Keeps daily systematic records of clients’ interactions and transactions stating the complete details and/or nature of inquiry (problems/complaints/comments) and the actions taken to resolve such issue/s.
• Informs the Customer Service Supervisor or the Customer Service Manager or the concerned department regarding client’s special requests and concerns (if any).
• Assists in offering Bank Financing to clients with balance in payments.
• Monitors and prepares clients’ pertinent and complete requirements for walkthrough and turnover and schedules their walkthrough and turnover dates.
• Assists the clients during the actual walkthroughs and turnover of units.
• Monitors the process and transfer of clients’ individual Certificate of Condominium Title (CCT).
• Reports directly to the Customer Service Supervisor.
• Other duties that may be assigned from time to time or as needed.