Customer Service Representative

Private Advertiser; Marikina; On-site; PHP 201,000 - 290,000; Full time

Job summary

Private Advertiser in Marikina is seeking a versatile customer service and sales assistant to manage inquiries and orders across phone, email, Lazada, Shopee, Facebook, and SMS. You will oversee order processing, shipment docs, and provide tracking numbers while ensuring a positive customer experience.

You will also serve as Store Sales Assistant at the Marikina branch, supporting in-store customers and performing tasks as directed by management. College graduates encouraged to apply.

Qualifications

• College level or College graduate.
• Highly competent and results driven.
• Good communication skills.
• Flexible at all times.
• Computer literate & good customer service.
• Willing to start ASAP.
• Willing to be assigned in Marikina City.

Responsibilities

• Manage customer interactions across phone, email, Lazada, Shopee, Facebook and SMS.
• Oversee complete order process, including shipment documentation and status updates.
• Provide tracking numbers and proactive status communication.
• Resolve inquiries and handle complaints professionally.
• Serve as Store Sales Assistant at the Marikina branch.
• Undertake other tasks as directed by management.

Skills

Customer service

Communication skills

Flexible

Computer literacy

Education

College level or College graduate

Tools

Lazada

Shopee

Facebook

SMS

Job description

Job description:

A versatile role responsible for managing customer interactions and order fulfillment across diverse communication channels such as phone, email, Lazada, Shopee, Facebook, and SMS. Oversees the complete order process, including shipment documentation and proactive customer communication regarding order status. Ensures a positive customer experience by confirming orders and providing tracking numbers. Efficiently handles customer inquiries, resolves issues, and manages complaints professionally. Additionally, serves as a Store Sales Assistant at the Marikina branch to support in-store customers and undertakes other tasks as directed by management.

QUALIFICATION:

• College level or College graduate


• Highly competent and results driven.


• Good communication skills.


• Flexible at all times.


• Computer literate & good customer service.


• Willing to start ASAP.


• Willing to be assigned in Marikina City.